Installing Specialty Residential Security Systems Can Increase RMR

Mobile connectivity is breeding a world of consumers who expect full access and control of anything they want wherever they want it. High expectations, yes – but also high growth and profits for security systems/services providers that meet the demand.

What about ideas on how to increase RMR with residential networked systems such as home automation and entertainment? One suggestion is to look at companies that can provide monitoring of these devices and networks such as ihjii ( This company provides a service for the monitoring of networks, entertainment, HVAC and lighting systems. It’s a support service that can be resold by security dealers.

Bob Dolph has served in various technical management and advisory positions in the security industry for 30+ years. To share tips and installation questions, E-mail Bob at Check out his Tech Shack blog at

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This month I have selected a third-party service that has gained popularity among dealers for providing customers with enhanced interactive remote services. The provider company is Vienna, Va.-based whose wireless platform enables consumers to monitor just about everything that happens in their homes or businesses.

The firm’s popular emPower system allows users to remotely lock doors, set a thermostat and adjust lighting schedules through their smartphones. Users can also get alarm / status, real-time E-mail, and text message notifications. More than 2,000 security dealers are licensed to offer the solution.


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About the Author


Bob is currently a Security Sales & Integration "Tech Talk" columnist and a contributing technical writer. Bob installed his first DIY home intercom system at the age of 13, and formally started his technology career as a Navy communication electronics technician during the Vietnam War. He then attended the Milwaukee School of Engineering and went on to complete a Security Management program at Milwaukee Area Technical College. Since 1976, Bob has served in a variety of technical, training and project management positions with organizations such ADT, Rollins, National Guardian, Lockheed Martin, American Alarm Supply, Sonitrol and Ingersoll Rand. Early in his career, Bob started and operated his own alarm dealership. He has also served as treasurer of the Wisconsin Burglar and Fire Alarm Association and on Security Industry Association (SIA) standards committees. Bob also provides media and training consulting to the security industry.

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