Comcast Rolls Out Xfinity Camera Offering to Combat Package Theft

The new Self Protection Service is available to Xfinity Internet customers with an xFi Gateway; includes 24/7 continuous recording.

PHILADELPHIA — Comcast (Nasdaq: CMCSA) announces a new Xfinity Home package-theft offering called Self Protection Service, allowing customers to install up to four DIY security cameras and decide between multiple pricing options.

Self Protection Service is available to all Xfinity Internet customers with an xFi Gateway and includes xFi and Xfinity Home cameras, along with 24/7 continuous video recording for seven days.

Customers can onboard up to four Xfinity Home cameras (no contract required), which can be purchased outright for $120 each or via a payment plan at $5 per month for 24 months per camera.

In the announcement, Comcast cites research by Deliotte that shows 73% of consumers plan to have items delivered this holiday season, opening up new opportunities for porch pirates to snag a package from the front stoop.

The new offering features uninterrupted video, with key moments highlighted in the app or on the TV screen. Additionally, the service sends alerts to mobile phones when cameras detect people or activity. Since it records continuously, customers also have the ability to search footage by people or vehicle activity to review critical moments.

The service is said to integrate into the entire Xfinity ecosystem. The announcement states the following feature sets:

  • Automatically connects to WiFi — taking a page from the effortless onboarding experience of activating xFi Pods, Xfinity cameras will auto-connect to the customer’s WiFi network and integrate into the Xfinity app for one convenient place to manage your Internet connection and home security cameras. Built for connectivity, even if you change your WiFi password, the cameras automatically reconnect.
  • Physical and digital security combined — by onboarding Self Protection cameras into xFi they are protected by xFi Advanced Security, as Comcast is the only provider to include this cybersecurity protection service that safeguards all of the connected devices in the home free to all xFi Gateway customers.
  • Remote control — with the Xfinity app, using xFi customers can pause the Internet connection to their home security cameras and stop a recording from anywhere. Self Protection is also integrated into Xfinity X1 and Flex, so customers can control their cameras with their Xfinity Voice Remote.
  • Watch on the big screen — customers can keep on eye on the front door, their pet, backyard or loved ones using the Xfinity Voice Remote by pulling up live feeds or video clips on the television.

Self Protection customers can upgrade anytime to Xfinity Home’s professionally monitoring home security service. A technician will professionally install the full-featured service using the same cameras, according to the announcement.

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