DIY Video Doorbell Dilemmas Open Door to Pitch Pro Monitoring

Many DIYers forgo monitoring fees, but dealers are well-positioned to solve pain points consumers are experiencing with their security devices, including video doorbells.

Sure, the increasing adoption of self-monitored DIY smart home gear is a source of unease for a good many security dealers who brood over the threat of mounting attrition and an assault on recurring revenue fees.

If you count yourself among the disquieted, take a step back for a moment and consider that this rising mass of new market entrants may actually welcome your services. The onus is on you to flip the lightbulb on in their noggins to illuminate this reality.

What I’m driving at here is the security professional as problem solver extraordinaire: “Got a pain point? I have your back, and a solution to your problem.”

All these DIY devices and systems in the home are most assuredly the cause of much irritation for an untold number of consumers — be it installation missteps, an unfamiliarity with the technology and worse. The need for professional, value-added service and expertise is readily apparent. In fact, issues with connected security devices especially are manifesting in ways that our society has not experienced previously.

For example, this past week I came across an article in the Detroit Free Press that centered on video doorbells and the ramifications of posting video clips on social media to help identify suspected thieves. According to the article, law enforcement agencies are warning users that these types of social media posts may not be accurate and run the risk of creating unwarranted hysteria, particularly if an arrest has been made but not publically known. In some cases, an individual may be falsely accused of a crime when that person had a legitimate reason for being on the doorstep.

While that may not be an apples-to-apples comparison to solving yesterday’s customer pain points, the point is as technology evolves so will opportunities for security professionals to service their customers — knowingly and deeply. Video doorbells are a burgeoning entry point to offer customers; your subject matter expertise and advice can go a long way in convincing a prospect on why professional monitoring matters as an additional filter.

I really believe it boils down to applying what you already know to be true in running a successful organization: provide amazing service and build relationships on the trust you earn with expertise.

About the Author

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Although Bosch’s name is quite familiar to those in the security industry, his previous experience has been in daily newspaper journalism. Prior to joining SECURITY SALES & INTEGRATION in 2006, he spent 15 years with the Los Angeles Times, where he performed a wide assortment of editorial responsibilities, including feature and metro department assignments as well as content producing for latimes.com. Bosch is a graduate of California State University, Fresno with a degree in Mass Communication & Journalism. In 2007, he successfully completed the National Burglar and Fire Alarm Association’s National Training School coursework to become a Certified Level I Alarm Technician.

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