Bates Security’s Commitment to Alarm Dispatch Reduction Earns 2024 PDQ Award

PDQ award honors a security firm that “demonstrates a proactive, cooperative and successful effort in alarm dispatch reduction strategies.”

FRISCO, Texas – Bates Security has earned 2024 Police Dispatch Quality (PDQ) award, which honors a security firm that “best demonstrates a proactive, cooperative and successful effort in alarm dispatch reduction strategies,” according to the announcement from the Security Industry Alarm Coalition.

Based in Lexington, Ky., the company provides security systems, 24/7 monitoring and fire safety inspections for homes and businesses.

“We truly value our relationship with local police departments, which is why we’ve taken such pride in our efforts to alleviate false dispatches over the years,” says Bates Security president Jeremy Bates in the announcement.  “When thinking of our efforts that have helped reduce alarm dispatches, it’s broken down into two categories: the initial installation and our ongoing monitoring and maintenance.”

Why Bates Security Won the 2024 PDQ Award

Weekly reviews of operator-handled events (OHEs) help identify areas needing attention and Bates’ False Alarm Guarantee “reflects their commitment to customer service and reducing false alarms.”

“Bates Security has shown a steadfast dedication to reducing false alarms over time,” says Stan Martin, SIAC executive director, who presented the 2024 PDQ Award to Bates Security during the Electronic Security Expo (ESX) in Louisville, Ky., earlier this month. “They are at the forefront of the industry, embracing cutting-edge technology to minimize false alarms while enhancing customer service.”

The PDQ award’s mission is “to raise industrywide awareness, promote partnering with responding agencies for public safety, motivate alarm companies to take action and provide workable models.”

The PDQ award is sponsored by the Security Industry Alarm Coalition (SIAC), Security Sales & Integration and the IQ Certification Program.

Past winners include CPI Security, Schmidt Security, Guardian Protection, Alarm Detection Systems, EPS, Amherst Alarm, Habitec, Monitronics and Vector Security.

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