2018 Goals: Here’s Why Measuring Your Attrition Should Be a Priority

As the mid-market size companies/branches (201-500 of RMR) went up in overall RMR size, TRG also saw an increase in gross attrition and net attrition (gross attrition of 9.57% and net attrition of 8.10% in 2015 versus 10.66% and 8.93% in 2016.)

Of note, the spread between gross and net attrition actually increased to 1.73% over the previous year’s delta which continues to reflect the strong management focus to maintain the customer base on a net basis as these metrics track.