AvantGuard Monitoring App Designed With Security Dealer Feedback
Some of the app’s features, like the location-based account lookup, resulted from surveys AvantGuard conducted with security dealers.
"Our primary goals were to provide advanced features and make the testing process more efficient for technicians,” AvantGuard President Justin Bailey.
OGDEN, Utah — AvantGuard Monitoring has released a mobile app for security system installers to create, manage and test accounts at end customer locations.
The app offers several key features, including customizable default settings, location-based account lookup, multizone testing and test history review. In addition, the app is said to be capable of managing the entire testing process, from the beginning to its finish, without the technician having to call a central station operator.
“We made a conscious decision from the very beginning to have the most capable and user-friendly app in the industry,” states Justin Bailey, president of AvantGuard. “Our primary goals were to provide advanced features and make the testing process more efficient for technicians.”
Bailey continues, “Before we began building the app, we reached out to our customers and asked them what they liked about their existing account management tools, and what they would like to have. After that, we blended all of those things together in a single tool.”
Some of the app’s features, like the location-based account lookup, resulted from surveys the company conducted with security dealers. A few dealers said they would like to simply have the account appear when they arrive at the customer’s house, a request that is said to be available with the new app.
Another highlight of the app that resulted from dealer feedback is the ability to set customized, default settings for technicians who regularly perform the same type of tests on accounts.
In addition, dealers can manually select individual zones to place on test, or place the entire system on test, making the entire testing process as simple or complex as the technician wants.
“From the beginning, the AvantGuard app was designed to make our customers’ lives easier and more efficient,” says Rich Watts, vice president of IT at AvantGuard. “After the hard work my team has put in, I am more than excited to unveil a tool that will help make our dealers’ lives easier.”
The AvantGuard mobile app is available for download through the Apple Store as well as the Android Marketplace.
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