Best of the Best: HS Technology Courts ‘Customers for Life’
Usually Jacks of all trades are masters of none, but quite the opposite is true for Pikesville, Md.-based HS Technology Group.
The firm has diversified across commercial, residential, new construction, electrical and design divisions. It’s impeccable balance of technical, business and people skills allowed it to capture 2012 SSI Installer of the Year (small to midsize company, >150 employees).
“For us, it’s all about the relationships you establish and we work very hard to maintain them,” says Mark “Big Poppy” Recene, vice president, sales and marketing. “We employ a full-time business development manager who visits new and existing trade partners on a daily basis. These partners range from general contractors, electrical contractors, architectural firms and more.”
HS Technology’s customer service features live operators as opposed to an automated attendant, often resolving issues via phone and remote access, and Customers for Life loyalty program.
Its alarm management practices include emphasizing installer/user training, and implementing enhanced call verification (ECV) and GSM cellular technology on new installations. The firm keeps its associates motivated with many internal events, as well as charitable initiatives.
HS is also active with several industry groups.
“HS Technology is always looking for new and different ways to contribute to the community,” says President Stuart Forchheimer. “We tend to look for opportunities that focus around children; however, we donate to others that we feel would benefit from our services as well.”
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!