Best of the Best: Stanley CSS Continues to Set New Benchmarks

“Exceptional customer service is at the heart of all Stanley Security processes. It is fostered by our philosophy of transparency and focus on five customer touchpoints: account management, installation, service, monitoring and billing.”   

Mike Bishop, Vice President, Field Operations

“Focusing on key vertical markets allows Stanley to understand the security drivers and business drivers of our customer base.  By understanding our customers and their business settings in a more detailed and granular way, we can design strategies and offerings that mitigate risk while promoting overall business efficiencies.” — Marty Guay, Vice President, National Accounts & Market Solutions

“An important part of our business is our focus on the communities in which we serve. We believe if we treat our customers, associates, employees and general public with honesty and integrity, and provide assistance whenever possible, our success will follow.”       — Beth Tarnoff, Director of Marketing

Those comments are testament to the professionalism, commitment and expertise that pumps throughout Stanley Convergent Security Solutions (CSS), and led to the national accounts specialist being an SSI Installer of the Year runner-up. Some of Stanley CSS’ many 2011 achievements: introduced new technologies/services like biometrics, cloud-based offerings and mobile apps; training included a new director of sales training & development, workshops & online coursework; employee perks included sales and service awards; raised almost $80,000 for hundreds of causes; organic growth and several acquisitions; and high visibility at industry events and with trade associations.

About the Author


Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration. Well-versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is nationally recognized as an industry expert and speaker. Goldfine is involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), ASIS Int'l and more. Goldfine also serves on several boards, including the SIA Marketing Committee, CSAA Marketing and Communications Committee, PSA Cybersecurity Advisory Council and Robolliance. He is a certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast. Goldfine joined Security Sales & Integration in 1998.

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