Pics & Takeaways: DMP Executive Roundtable Ripe With VOC

Eric Garner, CEO of Mountain Alarm, recently acquired by Pye-Barker, dispensed thoughts on success and building a stronger company. To that end he advises to focus on profitable customers and verticals, especially in this time of high demand.

Recurring revenue is not enough; you need profitability. The fastest way to increase RMR is to lower attrition. Do not be afraid to bump up your prices and concentrate on adding services. Get more service techs in the field!

“I believe in one too many service techs in every market we serve,” says Garner.