Finding the ‘Easy Button’ in the Real World

SL Security trades disparate systems for business growth
How a security business found technology built for their industry

Finding the ‘Easy Button’ in the Real World

SL Security Pros, Inc. has come a long way from its beginnings in 1936 as a small mom-and-pop business providing locks and keys in the Suffolk & Nassau counties of New York.

Owner Joe Kasenchak and his father, Dennis, started SL Security Pros, Inc. with just one employee in a 1,500 square foot building when they purchased the business in 1987. Today, they have 25 employees, 10 service vehicles and operate out of an 8,000 square foot facility.

With a busy daily schedule of day-to-day installs and service of Alarm, CCTV, Access Control and Home Automation Systems, Joe and his team needed a better way to complete work and track it properly.

“We were working within six different software programs that didn’t integrate. In turn, we performed a lot of duplicate data entries, which caused us to be extremely inefficient”, Joe said.

“We were using Excel spreadsheets to create our proposals, then we’d sell a job and that quote would then need to be entered into our dispatch program.

“When we finished the job, we’d have to enter that information again into one of our two separate accounting programs, which included a separate program for recurring invoices.

“Jobs took longer to get invoiced because of these inefficiencies, and errors occurred. The invoicing process took much longer than it should have. Instead of an invoice going out within one to three days, it was going out within 30 to 60 days,” Joe said.

Inconsistent billing practices prevented proper cash flow, so it was difficult for Joe and his team to manage profit and loss or determine which jobs made them the most money.

So SL Security Pros, Inc. sought a new cloud-based software solution to replace multiple disparate systems and improve efficiencies.

“My motto in business is ‘do it once and do it right,” said Joe.

“We had a list of 20 important features that we needed in our next software solution. Other cloud-based job management solutions that we looked at couldn’t do half of what we were looking for.”

The team ultimately decided on simPRO, which offered the all-in-one, cloud-based solution that eliminated tedious manual data entry.

“We’re billing faster, we’re collecting money faster, and we’re able to turn jobs around quicker. The technicians are more efficient — everyone’s more efficient now than we were before simPRO,” Joe said.

“I always tell our customers that they should choose us because we allow them to hit the ‘easy button’ when it comes to solving their security issues,” Joe said. “simPRO allows us to make it happen.”

“Now I feel that I can hit that ‘easy button‘ each day because we made the right decision. We didn’t waste money and time on the wrong software platform.”

For other field service business owners who want to make sure they choose the right software solution for their business, Joe also suggests making a list of the most important items they need to run their business and evaluating simPRO against that list.

“Every business has those top ten items on their list that are most important to them,” Joe said.

“Make that list, and dive into [the] list in a sales call with simPRO to see how you can achieve each of those items in the platform.”

Ready to learn more about how you can bill more efficiently and increase cash flow in your business? Learn more about job management software for security businesses on simPRO’s website.

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