Town Hall Webinar to Examine Coronavirus Impact on Security Industry

With Resideo’s Scott Harkins moderating, industry association executives will discuss how the COVID-19 crisis is impacting the security ecosystem.

Scott Harkins, vice president and general manager, Connected Home at Resideo, on April 8 will moderate a town hall-style webinar with industry association executives to examine how the coronavirus crisis is impacting the security ecosystem.

Titled “Response to COVID-19, How To Weather The Storm,” the webinar will be held from 2 to 3:30 p.m. (EDT) and is open to all security industry stakeholders.

An announcement for the webinar states: As we navigate the global COVID-19 health crisis, we know many of you are facing unprecedented challenges and uncertainties within your own businesses. More than 270 million people are currently under shelter-in-place restrictions by local or state governments, creating a fundamental shift in the way we do business. Join industry association experts for an off-the-record state of the industry discussion on how coronavirus is impacting the security industry.

The panelists will include:

  • Patrick Straw, executive director, Canadian Security Association (CANASA)
  • Jillian Bateman, chief development officer, Electronic Security Association (ESA)
  • Don Erickson, CEO, Security Industry Association (SIA)
  • Kirk MacDowell, board chairman, Security Industry Alarm Coalition (SIAC)
  • Celia Besore, executive director, The Monitoring Association (TMA)

Panelists will answer questions related to U.S. and Canadian financial relief packages, potential changes to UL requirements for home monitoring, how security dealers can serve their local communities, how the security industry is deemed an “essential service,” among others.

The list of “Essential Critical Infrastructure Workers” identified by the Department of Homeland Security (DHS) include:

  • Maintenance of communications infrastructure including privately owned and maintained communication systems supported by technicians, operators, call-centers, wireline and wireless providers, cable service providers, satellite operations, undersea cable landing stations, Internet exchange points, and manufacturers and distributors of communications equipment
  • Installation, maintenance and repair technicians that establish, support or repair service as needed
  • Customer service and support staff, including managed and professional services as well as remote providers of support to transitioning employees to set up and maintain home offices, who interface with customers to manage or support service environments and security issues, including payroll, billing, fraud, and troubleshooting
  • Dispatchers involved with service repair and restoration

The webinar is open for companies in the security industry and will be off-the-record to ensure a candid and transparent transfer of ideas and questions. Interested individuals are encouraged to register in advance and submit questions for the panelists.

To register for the webinar and to submit questions for the panel, go here.

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