Jetbuilt Introduces New Module to Solve Service Issues
Jetbuilt’s Service module gives the end user the ability to scan a QR code on the back of an item that is malfunctioning, creating a service case with a flag to contact the client for additional details and schedule service.
NEWPORT BEACH, Calif. — Jetbuilt, a global manufacturer of project sales and management software, announces the addition of its new service module.
Jetbuilt boasts the new module provides everything one would expect from a service application, but with more intelligence and power due to its unique integration with Jetbuilt’s core platform.
“The Jetbuilt community has been requesting this functionality for a long time,” remarks Paul Dexter, Jetbuilt founder and CEO. “But first we needed to build everything that an efficient service module relies on, including a fully developed sales platform, CRM, project management, and asset tracking. These all tie into a highly effective and, in many ways, automated service module.”
Jetbuilt’s Service module integrates with the company’s existing asset tracking by giving the end user the ability to scan a QR code on the back of an item that is malfunctioning, thereby creating a service case with a flag to contact the client for additional details and schedule service.
Already stored within the very asset that the client is reporting is warranty information, date of installation, IP address, login details, and a host of other essential information to help the tech resolve the service case.
Whether a case is submitted from an end user or through the front office, details about the project can be accessed, including if a support package is attached, if the project is under initial warranty, and what related equipment is part of that original installation.
The Service module will be unveiled at InfoComm Las Vegas, June 8-10, where Jetbuilt is exhibiting at booth N663.
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