Kings III Expands Operations With ESRM Communications Buy
ESRM Communications is a leading full-service provider and installer of elevator phones and elevator camera systems across Florida.
ESRM headquarters will dissolve by Nov. 1 and day-to-day operations will transfer to Kings III offices in Dallas.
DALLAS — Kings III Emergency Communications, a leading provider of emergency monitoring solutions, has acquired ESRM Communications, a Florida-based competitor.
Terms of the transaction were not disclosed.
ESRM Communications is a leading full-service provider and installer of elevator phones and elevator camera systems across Florida. All ESRM operations, services and customer accounts will be absorbed under the Kings III brand, according to a press release.
ESRM brings a successful dealer program to the Kings III brand, along with a strong customer base and a strong retention rate that marries nicely to Kings III’s own 98% customer retention, according to the announcement.
Based here, Kings III differentiates in the emergency monitoring space from owning and operating its own ETL-listed emergency dispatcher center, according to the announcement. Self-monitoring has a direct impact on the level of operator training and the vital features it can offer its customers, such as call recording for mitigating customer liability and automatic location identification to expedite dispatch times.
As a national leader in emergency communications and elevator phone monitoring specifically, Kings III found the integration of ESRM, a regional leader in the same space, a natural fit, the announcement explains.
Joining efforts is said to expand the Kings III footprint while working toward aggressive growth goals and overall long-term growth strategy. To achieve a successful merger, a 90-day transitional period is expected as operational functions including monitoring and billing systems from the two companies are integrated.
All customer monitoring will move to the Kings III emergency dispatch center. By Nov. 1, ESRM headquarters will dissolve and day-to-day operations will transfer to Kings III offices in Dallas, according to the announcement.
“At Kings III, our focus is always on growing our customer base as quickly as we can, so long as our growth maintains the healthy metrics we’ve built our business on. ESRM fit that bill nicely,” states Dennis Mason, CEO of Kings III. “We’re excited to make an ally out of a former competitor and how that will help us to expedite growth and remove obstacles, all while providing additional value for our clients, partners, employees and stakeholders.”
Tom Worthington, one of the owners of ESRM, will join the Kings III management team. Although the ESRM base of operations in Florida will close by Nov. 1, Kings III has offered positions to all ESRM employees and will work to secure a seamless client transition with no disruption in client services, according to the announcement.
“We are excited to partner and join the Kings III team as we work together to further enhance the experience for elevator passengers while providing additional value for our clients and industry partners,” Worthington says. “Kings III’s loyal customer base speaks for itself and we look forward to the growth opportunity ahead of us.”
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