NMC’s New Nexus Web App Combines Business Intelligence, Account Management

The Nexus web app is said to enable NMC dealers to manage their accounts efficiently, access critical data, reduce liability, and improve customer service and operational efficiencies.

LAKE FOREST, Calif. — National Monitoring Center (NMC), a provider of third-party and proactive monitoring services, has introduced its Nexus web app, which it says is a powerful new business intelligence and account management dealer tool.

According to the company, its new Nexus web app enables NMC dealers to manage their accounts efficiently, access critical data, reduce liability, and improve customer service and operational efficiencies.

“It’s imperative to put our dealers at the center of digital transformation efforts, starting with optimizing their digital experiences with us,” says Todd Shuff, vice president of operations, NMC. “With modern, flexible technology to engage our dealers in the channels they prefer, we can assist them in identifying the most impactful areas to the customer experience. Nexus is part of our focus on optimizing common services like reporting, troubleshooting, and account management, which are now easier to complete. We look forward to continuously improving this experience to make it easier for our dealers to achieve simplicity that supports client success.”

The Nexus web app is a centralized hub where dealers can easily manage their account information, access alarm data in real-time, and view business intelligence reports in one application at any time and from anywhere. NMC states the new web app includes visual dashboards and downloadable reports for rapid sharing with account holders, and its new dealer tool provides the ability to increase productivity through its ability to deliver superior business intelligence, while enhancing customer service and positioning NMC dealers for long-term success.

NMC emphasizes that with its Nexus web app, dealers can rapidly and easily get the details needed to understand and operate their business optimally in one place and arm them with the data necessary to deliver exceptional customer service to subscribers and can proactively address potential liabilities before they escalate.

Additionally, along with the Nexus launch comes the NMC Training Academy, a centralized portal to educate dealers and their teams on using Nexus and other NMC tools. This new training option features easy-to-follow videos and gamified features that make learning engaging for dealers and their teams, according to the company.

Nexus will be available for general release in early 2023.

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