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SSI Stellar Service Awards Honor Suppliers With a Surplus of Service

Manufacturer Technical Support 

Gold: Alula 

Alula takes great pride in putting partners first and is honored to be selected by our customers for these incredible service awards. From best-in-class technical support where hold times are some of the lowest in the industry and technicians provide first-call resolution 92% of the time, to partner programs that are designed to help dealers maximize their profits with customized marketing programs, preferred pricing, training assistance, hardware credits and more. With a best-in-industry 4.8-star rating, the Alula App conveniently provides system users with comprehensive smart security control and support from virtually anywhere. At Alula, we understand that our success is 100% dependent on the success of our dealer partners. Our industry-best, five-year warranty demonstrates our commitment to stand behind the products we sell, and our 18-month free service promotion on panels and communicators is unmatched. Plus, we keep add-on services, things like interactive security, automation and video, affordable so our partners can enjoy the profits. — Warren Hill, Vice President, Marketing, Alula

Silver: DMP 

Bronze: Johnson Controls 

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