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SSI Stellar Service Awards Honor Suppliers With a Surplus of Service

Manufacturer Lead Generation 

Gold: Alarm.com 

Alarm.com thoughtfully develops innovative marketing and sales resources that allow our partners more time to focus on their business. We have created powerful communications, training, and lead programs that save our partners both time and money. By offering authentic marketing and sales programs based on years of experience and feedback, we address partner and industry needs with resources that set them up for successful business growth. — Nicole Brown, Director, Partner Marketing + Events, Alarm.com

Silver: NAPCO Security Technologies 

NAPCO distinguishes itself from competitors by putting the “care” in customer care, with its headquarters-based customer service group consistently supporting its loyal dealer base with business-building assistance of all facets, i.e., offering product support and guidance on promotional offers; connecting them with leads and their local sales representatives and distributors; and helping them streamline their operations with accurate availability info. With consistently low-/no-wait times, our super-friendly customer service team is comprised of caring, expert professionals, often with the company at least five to 10 years or more. Likewise, NAPCO’s technical support group is staffed with industry pros, ex-installers, locksmiths and/or former integrators/dealers/fire alarm experts who truly know the business, code compliance, etc. and are eager to help those in the field. — Judy Jones-Shand, Vice President, Marketing, NAPCO Security Technologies

Bronze: Resideo 

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