Why Some Suppliers Are Stellar Service Superstars to Their Dealers

The comments from dealers who nominated their favorite suppliers for the 2023 Stellar Service Awards give insight into what they want.

Why Some Suppliers Are Stellar Service Superstars to Their Dealers

SS&Si earned three gold medals and two four silver medals in the 2023 Stellar Service Awards.

This year’s SSI Supplier Stellar Service Awards shine a spotlight on some of the industry’s best at getting their customers exactly what they need exactly when they need it. It’s performances like that that make for repeat customers and projects that are on time and on budget.

SSI‘s Supplier Stellar Service Awards recognize manufacturers, distributors and third-party monitoring centers that deliver the highest levels of service and support to installing dealers and integrators, who cast votes to determine gold, silver and bronze medal level winners.

When we were seeking nominees for this year’s Stellar Service Awards, we asked dealers to share some of their specific experiences with their suppliers and why they chose them. Here’s a sampling of their responses:

  • “Linda Hammett with AlarMax will find the product you need for the job quicker than anyone. She also has the most knowledge in the industry. She is always willing to help and has created the best team to support us out in the field.” 
  • Alula was one of the only companies that was willing to work with a new, small dealer. They made it easy to become an installer of their product and did not enforce any quotas or minimums allowing me not to stress about getting dropped by them while I was building up my company.” 
  • ASSA ABLOY and the Canadian team, led by Roy Pzark, go the extra mile in helping solve end-user problems by providing custom-made software integrations.” 
  • DMP is a class act and always goes above and beyond in everything they do. They truly take their corporate philosophies to heart every day in every interaction. Responsive, organized, professional.” 
  • ELK Products is outstanding in every way. Most important for me is their technical support department. Under the direction of Brad Weeks, they provide support beyond their own products like help with Windows and the Internet as related to activating their products. The techs are patient, caring and professional in every way.” 
  • Genetec takes all issues seriously regardless of size, from a single camera issue to a large VMS-wide issue. They have knowledgeable support staff and sales who know the intricate aspects of their systems. They have been amazing to work with.”  
  • LenelS2 goes above and beyond when it comes to access control and mobile credentials. They listen, educate, recommend and act in an efficient and professional way.” 
  • “Even though Openpath was bought by Motorola, it still feels personal when contacting them for support. They don’t have the call center vibe/feel like other big-name access control companies. You know you’re talking with an individual who is knowledgeable and is going to take their time to help you resolve your issue or get you the answers that you need.” 
  • SS&Si constantly goes out of their way to assist dealers, while always ensuring that even the ‘little guys’ feel treated just like the ‘big guys’! Their service commitment to dealers is never-ending. A prime example is when they offered to custom brand any dealer’s panels with their logo, even if they did not purchase them from them.”

Stellar Service Awards

Honorable Mentions: Manufacturers / Distributors / Central Stations 

21st Century Distributing

Acadian Monitoring Services 

Accredited Lock Supply 

ADC 

AFY Wholesale Security Distribution 

Ajax 

Aiphone 

AlarMax 

Alarm Monitoring Services 

Alarm Products Distributors 

Alibi Security 

All-American Monitoring 

Allen Tel Products 

Allied Alarm Monitoring 

Altronix 

American Two-Way 

Arco Security 

ASSA ABLOY 

Autocall 

Ava Security 

Avigilon (Motorola) 

Axis Communications 

Baldwin Hardware 

Belden 

Brivo 

Brooklyn Low Voltage Supply 

CDVI 

Cen-Signal 

Columbia Security 

Command Access 

Comporium 

D-Tools 

Dahua 

Dealer Ally 

Detex 

Digital Watchdog 

dormakaba 

Dow Electronics 

Dynamark 

Eagle Eye Networks 

ELK Products 

EMERgency24 

Gallagher 

GateHawk 

Genetec 

George Risk Industries (GRI) 

Global Monitoring 

Graybar 

Great Lakes 

HID (ASSA ABLOY) 

Honeywell 

IML Security Supply 

Inaxsys 

Invid 

Jeron Electronics 

Keri Systems 

Kidde 

Lanvac Surveillance 

LCN 

Legacy Security Services  

LenelS2 

Liftmaster 

LittleBird 

M2M 

Michigan Monitoring 

Milestone 

Nascom 

Nationwide Digital Monitoring 

Netiva 

Nice/Nortek 

NMC 

OpenEye (Alarm.com) 

Openpath (Motorola) 

Optiview 

Paragon 

ProdataKey 

Potter 

PSA Security Network 

Quick Response 

Rhombus 

Safe Zone 

Salient  

Salto 

SECO USA 

Scansource 

SDI 

SES 

Seclock 

Security Central 

Siemens 

Silmar Electronics 

SoundSecure 

Southwest Automated Security 

Speco Technologies 

Stanley (Securitas) 

Systems Depot 

21st Century 

Triad Wire 

Turing 

UCC (COPS Monitoring) 

Uniview Technology 

U.S. Lock 

Vanco 

Vicon 

Viking Electronics 

Von Duprin (Allegion) 

Volutone 

Wave Electronics 

WHIRC  

Workhouse Service Company Solutions 

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About the Author

Contact:

Scott Goldfine is the marketing director for Elite Interactive Solutions. He is the former editor-in-chief and associate publisher of Security Sales & Integration. He can be reached at [email protected].

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