Help Total Tech Summit Keynote Speaker Kirk MacDowell By Taking This 6-Question Poll

MacDowell will talk to Total Tech Summit attendees about pre-attrition indicators they need to know next month in Las Vegas.

Help Total Tech Summit Keynote Speaker Kirk MacDowell By Taking This 6-Question Poll

Adobe Stock by NaMong Productions

Kirk MacDowell, the founder and CEO of MacGuard Security Advisors and a member of SSI’s Editorial Advisory Board, needs your help to ensure his Total Tech Summit keynote presentation addresses as many of your concerns as possible during his hour-plus on the stage at the MGM Grand in Las Vegas.

MacDowell’s keynote, “Pre-Attrition Indicators You Need to Know! Find out the Drivers Behind your Customers’ Likelihood to Stay with your Company and Best Practices for Success,” will share several pre-attrition indicators business leaders need to know, including drivers behind your customers’ likelihood to stay with your company and best practices for success. 

In preparation for his Total Tech Summit keynote, MacDowell, who boasts more than 40 years in the security industry, is seeking your help in answering a confidential six-question poll that he promises will take no more than 45 seconds and the results of which will be shared when he takes the stage Nov. 13.

All are welcome to take the poll, regardless of whether they will attend the 2023 Total Tech Summit. The poll will close Friday, Nov. 3.

More About the Total Tech Summit Poll on Attrition

MacDowell wants to know:

  • What percentage of your customers have a bad experience with your company and tell you about it
  • What percentage of customers leave your company every year (for any reason)
  • To what degree your company’s employee retention affects customer satisfaction
  • What percentage of your customers want to know more about the services you provide

The poll closes by asking in which of the three markets represented at Total Tech Summit — security, commercial AV or residential AV — your company works.

Click here to take the six-question poll NOW!

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

About the Author


Craig MacCormack is a veteran journalist who joined Security Sales & Integration in June 2023 as web editor. He covered AV, IT and security with SSI's sister publication, Commercial Integrator, from January 2011 to June 2021.

Security Is Our Business, Too

For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.

A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!

Subscribe Today!

Leave a Reply

Your email address will not be published. Required fields are marked *

Get Our Newsletters