Brinks Home Security Names William Niles as Permanent CEO

Niles joined Brinks Home Security in September 2019 as executive vice president and general counsel, and was named interim CEO in February.

DALLAS — Monitronics Int’l (OTC: SCTY), dba Brinks Home Security, on Monday announced that its Board of Directors appointed William Niles as CEO, effective Sept. 30. Niles has served as the company’s interim CEO since February, following the departure of former President and CEO Jeff Gardner.

Michael Kneeland, chair of the company’s Board of Directors, says Niles was chosen to lead Brinks Home Security following the completion of a comprehensive search process.

“Since taking on the role of interim CEO back in February, Bill has worked diligently to design and implement the company’s go forward strategic plan, while also continuing to lead the business through the COVID-19 pandemic,” Kneeland continues. “His over 30 years of experience in senior leadership roles, as well as his strong track record of driving results, give us great confidence that he is the right person to lead this organization into its next stage of growth and drive long term stakeholder value.”

Niles assumes the role of CEO following a long tenure with the company. He joined Brinks Home Security in September 2019 as executive vice president and general counsel and was named interim CEO in February.

He previously served as CEO of Ascent Capital Group, the former parent corporation of Brinks Home Security. Since 2010, Niles has worked in the home security industry and holds a wealth of experience with the company’s sales channels, capital markets, M&A and strategic partnerships.

Niles was instrumental in establishing the company’s strategic rebranding to Brinks Home Security, played an integral role in the company’s 2019 restructuring and emergence, and led the development and execution of the company’s go-forward strategic plan.

“I am honored by the Board’s decision to place its trust in me and the incredibly talented and diverse team we have assembled over the past several months,” says Niles. “We are excited about the future of the smart home security market and the role we are going to play in shaping its future. At the same time, we will continue to remain focused on ‘creating profitable accounts at scale for life’ and look forward to continuing to build upon our success with an eye toward delivering value to all our stakeholders.”

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5 Responses to “Brinks Home Security Names William Niles as Permanent CEO”

  1. Audra Voyak says:

    Hello my name is Audra I have an account with Brinks I had an appointment today 12/30/2021 no one showed and not even a call saying they will not be here also this has happened to me back in November I believe they just didn’t show up I work to pay Brinks I had to take the day off today. When I called them back they put me through Technical support and the only date they can give me is Jan 31 2022 unacceptable. My house is not protected I dealt with that but when the bill needs to be paid they call and call bad business really. I haven’t had service since the 8th of December. I said ok I know they will be here on the 30th and no-one showed up. Brinks I thought was good that’s why I stayed I say this you have people in the front of your company and not doing a good job. I will never bad mouth Brinks but you have to do better with your employees this is unacceptable. Thank you!!!!!!

  2. MARY HICKMAN says:

    I have been back & forth for last 6 months trying to get tech support to my home. I’m paying for no service…on hold forever…..texting on & on with no solutions! Crazy!!
    William Niles, where’s the improvements? Poor service before & nothing now😑

  3. Linda Howard says:

    Mr. William E. Niles:

    I am writing you in regard to your company who is attempting to steal money from my account unjustly. I am an existing customer but I am not currently receiving any services due to relocating to a new residence. I disconnected my services over a year ago. When I moved to my new home I called your company to start my services once again, but I decided to cancel the reconnect until a later date. But your company is charging me $334.95 stating that the technician came out and connected my alarm system which is not true. I spoke with a representative who assured me that this matter would be taken care of, but it has not been resolved and your company is going to try and debit my account, which is not right. If I am supposed to be a valued customer, then why am I not treated as such, without the deception from your staff? I have spoken with numerous customer service representatives, and I am forwarded to different people with no results. I am reaching out to you for your help with this urgent matter. I look forward to hearing from you as soon as possible.

    Linda Howard


    5925 Gulliver Ln

    Toledo, Ohio 43615

  4. Lori Richmond says:

    Mr. William E. Niles:

    Currently your company will not allow me to get out of the one year left on my contract without paying for the next year. We attempted to get someone out here to our address 7 times, since the beginning of July. No one has shown, no one has called to cancel or reschedule. Out doorbell and front door camera do not work. I currently have an unprotected home and yet cannot get out of my contract to get my home protected. Not sure why I am paying Brinks to do nothing for my home? I’ve been advised that in order to get out of my contract I need a technician to come to my home. You are using a third party and no one can get a hold of them. Your company is horrible and I just want out. I should not have to pay for no service.

  5. T, Haag says:

    William Niles, CEO
    Monitronics International

    November 3, 2022

    Dear Mr. Niles,

    I suggest you start by firing everyone in Customer Service. The customer service side of your company is comically bad—just not funny. It is riddled with antagonistic, bizarrely vindictive people more interested in victory over a customer than in doing their jobs.

    Under separate cover I am sending you a summary of CS contacts I’ve logged with names, dates and times, and the results of those interactions. The full file has been submitted to your Ronda Wells and to the Arizona Attorney General. My next step, should this issue not be resolved promptly, will be to contact the Texas Attorney General. The amount of money at stake is trivial—my anger and frustration with Brinks are not.

    All I wanted to do was cancel my service. Now I want to make sure others don’t subscribe to Brinks. As a journalist and dedicated blogger, that aim isn’t as far-fetched as it might appear.

    I want the balance due to me sent immediately and I want an apology. This was an absurd way to treat a long-term, loyal customer.

    T. Haag

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