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Milestone Systems Expands Americas Region With New Hires, Offices

The VMS provider says it has outgrown its offices in Mexico City and Beaverton, Ore., after a dozen years of expanding over several floors.

LAKE OSWEGO, Ore. — Milestone Systems announces expansion to its staffing and offices in support of its multifaceted partner community in the Americas region.

Milestone says it has outgrown its offices in Mexico City and Beaverton, Ore., after a dozen years of expanding over several floors. In November the company moved its Mexico office to bigger space and its U.S. site to customized top-floor facilities south of Portland.

Located in the Kruse Woods corporate area of Lake Oswego’s evergreens, the new location has room for further scaling in future beyond almost 100 employees currently (more staff are spread across the U.S., Canada and Latin America).

A spacious tech room is in the works for demos and beta testing of new security devices and integrated solutions while conference rooms, meetup spaces and private phone areas complement a balance of bright desk pods with glass-walled offices, the announcement states.

New Hires

 Following are recent hires at the company: 

Pamela Wilson is the new director of sales operations, Americas. She will drive the Milestone Partner Service & Support teams, including lead generation. Wilson previously served at Xerox Corp. where her career spanned 14 years, most recently as director of inside partner operations, U.S. channels group.

Aaron Jones, Daniel Valdovinos, Myke Thompson and Eric McGuire have joined Partner Activation, each internally supporting sales activities in different territories. Alexandra Gigantiello was hired for Partner Service & Sales Support, as well.

Two support professionals have joined the Americas tech support team: Shawn Lietz came to Milestone from working with desktop support at Nike and Bonneville Power Administration, Andrew Watson joined the technical support Americas team last summer, then Art McConneha in October. Hector Garza joined the technical support team based in Mexico. 

Software developer Matthew Angelle came on board in the Custom Development Americas team, and is working on key projects. He was a Software Design Engineer over five years at Tektronix, after an internship at Intel. 

Joey Fishback was hired full-time at Milestone as an Inside Channel Manager (ICM). He is based out of the Oregon office, covering the Gulf, Atlantic and Southeast territories. He came to Milestone after graduating with a degree in Business Information Systems. He excelled as a Milestone lead generation intern in 2017.

In Latin America, David Sanchez came back to Milestone to be the Channel Business Manager for Mexico-North, after 2 years at ISS-Intelligent Security Systems. He had worked at Milestone for 3.5 years 2013-’16.

Promotions

Milestone’s Global Sales Operation organization ensures that every sales team has the best conditions for success through better tools, programs, training, knowledge, processes and innovation. To keep this in focus, Matt Fishback is now building up the Sales Excellence team that will include Sales Training (The Sales Academy), Partner Business Review program, Go-To-Market onboarding program, and Strategic/Tactical Projects.

Greg Willmarth is now head of the Competitive Intelligence team with the responsibility to build up a new tool for our Go-To-Market teams, the Global Bid Desk program (including A&E) and Strategic/Tactical Projects. He moved out of his role in Learning & Performance where he played an instrumental role in defining and building the knowledge, training and certification process over the past four years. 

Evan Stuckless has been promoted to take over management of the global Learning & Performance group under the newly named Learning Experiences Team, who now work together with Technical Communication & Localization. They will aim to transform the design of knowledge transfer interactions for end users, system integrators and technology partners. Whether using, installing, configuring or integrating with the technology, Milestone wants to make the experience easy, efficient and enjoyable.

Armand Steffens began three years ago at Milestone as a Channel Business Manager for South Africa and in 2017 became the Country Manager for Africa, building up that region with new growth. With passion, focus and his strong skill set, he begins 2019 in the Milestone U.S. team as a Channel Business Manager for North Texas, based out of Dallas. This process was started two years ago in a development discussion about Armand’s career and illustrates how Milestone has the size and power to develop people professionally, to move internally and between different regions.

Oliver Hernandez has started as an Inside Solutions Engineer based in the Oregon office. He began at Milestone as a Support Professional in the Technical Support team in November 2017. Previously he was technical manager at Ready Distribution, in charge of IT and technical support.

Keinan Miller has transitioned from his previous role in Technical Support to Instructional Designer on the Learning & Performance team. He has been working with the Learning & Performance team to develop interactive troubleshooting guides and will continue to target performance support tools that help our partners fix and avoid installation and operational issues in a more self-reliant way.

Megan McHugh has moved from communications of the Learning & Performance department to be Marketing Manager for the Global Marketing Team, Regions. She will help drive a major project execution in all three world regions as well as other activations. Meg has been with Milestone for 6 years, having started as a Marketing Intern in the Americas.

In the Americas Marketing team, Dominique Thibault was hired full-time as Regional Marketing Coordinator after successful performance as an intern last summer.

Erica Swank has been promoted to Senior Financial Analyst. She has been a great performer in the Finance team and has earned this promotion through her ongoing contributions to the Americas business and professional growth in her role.

Elisabeth Wallberg has been promoted to Senior Office Administrator. She has contributed to the success of the Americas region since 2006, helping to start Milestone Systems, Inc. in the basement of a Beaverton home, move to the Nimbus Ave. office and now in the beautiful new space in Lake Oswego.

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