Phoenix Area SOCC Operators Move Quickly to Respond to Late-Night Emergency
SOCC operators executed a voice-down and called the Phoenix Police Department for an emergency response for an unconscious person in the car.
Photo courtesy of Elite Interactive Solutions
LOS ANGELES — Earlier this month, Elite Interactive Solutions‘ security operations command center (SOCC) operators took fast action after observing an unconscious individual overnight in the parking area of a Phoenix-area apartment complex.
SOCC operators observed “two visibly concerned people” attempting to draw the attention of a nonresponsive person inside a silver-colored Ford Focus. Operators executed a voice-down and placed a call to the Phoenix Police Department (PPD) for an emergency medical response, as the individual inside the vehicle showed no sign of consciousness.
The vehicle description and location were relayed to PPD dispatch. Soon after, officers arrived on scene and further assisted the individual in question.
“Our operators are not only trained in crime/catastrophe prevention but also to assess body language as an indicator of what’s occurring in real-time to help emergency personnel get to the location and aid with their investigations in a safe manner,” says Elite security director Noel Delgado.
“By assessing body movement, our operators can not only help stop crime but also help in providing medical assistance to individuals in need,” he says. “Subjects tripping, falling, holding their chest/head are just some of the movements we look for when assessing medical emergencies.”
The Importance of SOCC Response
Elite boasts an average 7-second live voice-down to protected sites and due to its “ability to eliminate noise and false alarms, as well as strong nationwide relationships, SOCC calls receive priority response.
A scan of SOCC incidents the past two years shows nearly 50 such emergency response events, according to the Elite press release. Many are variations of the above example, in which emergency medical services (EMS) were dispatched to sites to help unconscious or injured individuals, including auto accidents.
Another common situation has been observance of smoke or fires, often with arsonists caught in the act. The threat of water incidents such as burst pipes or floods are further examples of how Elite monitors the full range of potential threats to people and assets.
“Although proactive crime prevention is Elite’s primary mission and what it has become most renowned for accomplishing, the technologies and practices involved in that solution are also ideal for mitigating any potentially harmful occurrence — be it human, buildings, grounds or assets,” says Elite founder and CEO Aria Kozak.
“We take all of it as seriously as serious can be and are very proud of our thousands of successes preventing manmade disasters as well as crime,” he says.
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