Canadian Telecom Telus Corp. Launches 2 New Security Offerings

Telus SmartHome Security and Telus Secure Business will serve customers in western Canada, following the company’s purchase of AlarmForce accounts.

VANCOUVER, B.C., Canada — Canadian telecom Telus Corp. has launched a pair of security businesses that will serve residential and commercial customers, respectively, in western Canada.

The launch marks the company’s entrance into the electronic security market, following its purchase of AlarmForce accounts from competing telecom BCE in January.

Telus SmartHome Security and Telus Secure Business have begun servicing customers in British Columbia, Alberta and Saskatchewan. Services provided by both businesses are managed through a smartphone app, which provides a system dashboard for access to alerts, status updates and controls for automated devices, according to an announcement.

The app also allows for two-way voice monitoring when an alarm is triggered.

“Powered by our award-winning networks and entirely controlled from a smartphone app, Telus’s security solutions provide integrated, flexible systems to make our customers feel safe, empowered and in control,” states Jason Macdonnell, senior vice president, Telus Smart Security.

Residential customers will be able to customize their service with a selection of indoor and outdoor cameras, smart locks, connected lighting, doorbell cameras, window and door sensors, smart thermostats, garage door controllers, plus smoke, flood and carbon monoxide (CO) detectors.

Users are also able to interact with their system via voice assistants like Google Home or Amazon Alexa and create custom “scenes” that run multiple commands at once. For example, a “goodnight” scene could instruct the system to lower the heat on the thermostat, turn off the lights, lock the doors and arm the security panel, according to the company.

Telus Secure Business customers will have access to a suite of integrated smart automation, intrusion monitoring and video surveillance solutions, along with receiving notifications about business operations and risk management. For example, Telus says a restaurant owner can be notified when a fridge or freezer is left open to prevent food spoilage, or a retail manager can ensure their stores opened on time and can see who opened them.

SmartHome Security plans start at $25 per month for the basic ‘Secure’ package. The Secure package comes with three door sensors, two motion detectors, 24/7 guard response and a control panel with two-way voice control.

Telus’s Secure Business plans start at $35 per month if bundled with existing Telus business services. Otherwise, the basic ‘Monitor’ package costs $55 per month. The Monitor package comes with two motion sensors, three door sensors, a video camera, a main control panel, plus guard response.

In January, BCE closed the $182 million purchase of AlarmForce, which had 100,000 customers across Canada. The telecom simultaneously announced it sold 39,000 of these customers in British, Columbia, Alberta and Saskatchewan to Telus for $66.5 million.

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

About the Author


Although Bosch’s name is quite familiar to those in the security industry, his previous experience has been in daily newspaper journalism. Prior to joining SECURITY SALES & INTEGRATION in 2006, he spent 15 years with the Los Angeles Times, where he performed a wide assortment of editorial responsibilities, including feature and metro department assignments as well as content producing for Bosch is a graduate of California State University, Fresno with a degree in Mass Communication & Journalism. In 2007, he successfully completed the National Burglar and Fire Alarm Association’s National Training School coursework to become a Certified Level I Alarm Technician.

Security Is Our Business, Too

For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.

A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!

Subscribe Today!

Leave a Reply

Your email address will not be published. Required fields are marked *

Get Our Newsletters