WorkHorse Releases New Back-Office Alarm Company Software

The software, named the Monitoring Center Server, is said to streamline business operations by connecting third-party programs via a single API.

BRADENTON, Fla. — WorkHorse , a provider of back-office software and communications solutions for the security industry, announces the launch of its newest service, the Monitoring Center Server.

The new software is said to include product enhancements and features specifically designed to give alarm companies the capability to interact with numerous third-party programs through a single API.

Communication partners function in increasingly complex operating environments. Expectations are ever-increasing, with clients expecting higher levels of service at lower costs. These expectations can cause burdens on alarm companies looking to meet their clients’ needs and keep services affordable while also meeting their business growth goals.

“The key to enabling growth for the alarm industry lies in streamlining operations in innovative ways that are built specifically for the sector’s unique needs,” says Steven Hayes, president of WorkHorse. “Savvy companies recognize that investments in efficiency can translate to better customer service and better business outcomes.”

Digital Monitoring Products (DMP) is the first company to collaborate with WorkHorse on the new offering, according to the announcement.

“The team at WorkHorse was really great to work with, enabling us to quickly make available to our dealers some very powerful features that allow them and monitoring centers alike to streamline operations within the SecureCom Wireless Dealer Admin and Virtual Keypad software applications,” explains Mark Hillenburg, vice president of marketing, DMP. “We have seen some significant interest in these features. We look forward to working more with Steve Hayes and the team at WorkHorse.”

The Monitoring Center Server enables communication partners to streamline operations with an out-of-box software solution that saves them time and money by giving them the capability to integrate Monitoring Centers into their existing operations seamlessly, according to the announcement.

The company’s single API allows users to access solutions quickly and securely while saving developers months of development and testing for homegrown solutions, translating to significant operating savings, the announcement continues.

“Our mission is to empower alarm companies to take charge of their operations and boost their profits through innovative technological solutions,” Hayes says. “The Monitoring Center Server delivers these capabilities, helping alarm companies perform efficiently and deliver a better experience for team members and clients alike. We are grateful for our collaboration with DMP. Their insight in helping us perfect the software has been invaluable, and our team has learned valuable insights from this experience.”

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