Getting Schooled

More than ever, continuous training is necessary for installing security technicians to remain current with fast-evolving technologies, product launches, and other factors related to professional development and operating a successful business.

Reed Exhibitions’ ISC West and ISC East have served as a platform for education and training for four decades, and the show organizer recently launched ISC Education as an umbrella program to expand and enhance its offerings in Las Vegas and New York. More than 1,000 exhibiting companies introduce new products and provide technical training and support through the ISC events. Reed’s online portal, www.ISC365.com, also provides a library of technical and business management Webinars that are available free of charge. 

Make the Commitment

Creating your own company training matrix is the first step on the path to growth. The following steps can be important as part of a review of your current program:

  • Define your goals
  • Define scope of training
  • Assign responsibility
  • Individual and team commitment
  • Ongoing assessment of program
  • Ongoing assessment of individual
  • Measure the results

A well-trained management, sales and technical workforce provides a tangible return on investment for any company that makes the commitment to a comprehensive training program.

It will make your operations more cohesive, increase your productivity through consistent installations and service, and grow your business with quality service that raises customer satisfaction. In a business that grows from customer referrals, the decision to commit to training should be easy.


Easy Access to Training Resources

The electronic security industry has a wide range of training and education products and opportunities available. Here are a few resources to consider:

National Training School (NTS)
www.alarm.org/nts
(866) 812-3471
The NTS education and certification programs for security and fire alarm technicians assure competence in those who sell, monitor, install and service electronic systems.

National Burglar & Fire Alarm Association (NBFAA) Apprentice Program
www.alarm.org
(866) 575-9581
The national apprentice program is organized by state organizations and provides a four-year curriculum with 8,000 hours of supervised work experience and eight semesters of related supplemental instruction.

ISC365.com
Reed Exhibitions’ ISC Education is a top industry resource for security training and education with curriculum developed by a panel of thought leaders on the Education Advisory Board.

Security Industry Association (SIA)
www.siaonline.org
(703) 683-2075
SIA offers a train-the-trainer program for central station managers, certified security project manager training, and video security systems technician classes.   Courses are offered online and in classroom.

Central Station Alarm Association (CSAA)
www.csaaul.org
(703) 242-4670
CSAA offers central station operator and alarm industry employee orientation training online as well as a CSAA operations management seminar in classroom.

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