Hikvision Introduces Dedicated Cybersecurity Hotline

Installing security contractors and other partners can use a direct phone line to discuss cybersecurity issues related to Hikvision equipment.

Hikvision Introduces Dedicated Cybersecurity Hotline

Partners can reach the Hikvision cybersecurity hotline directly by calling (626) 723-2100.

CITY OF INDUSTRY, Calif. — Hikvision customers can now contact the video surveillance provider for direct support related to cybersecurity concerns.

The company encourages its partners to update all equipment to the latest available firmware. “Updating firmware is an effective way to safeguard equipment from cyberattacks and eliminate known vulnerabilities. Firmware updates are available on the Hikvision website,” says Chuck Davis, director of cybersecurity for North America, in a statement.

Installing security contractors, clients and technology partners can reach the the company’s cybersecurity hotline directly by calling (626) 723-2100, or by dialing the general technical support line at (866) 200-6690 and pressing #5. Related support inquiries can also be sent via email to techsupport.usa@hikvision.com.

“Cybersecurity is Hikvision’s top priority,” says Jeffrey He, president of Hikvision’s operations in the United States and Canada. “Innovation and R&D are integral parts of our technology development, and continuous improvements to our cybersecurity support with this hotline solidify our commitment to secure our products even further.”

In other recent developments at Hikvision, the company appointed Chuck Davis, a former IBM executive security architect, to serve as cybersecurity director for the company’s North American operations.

Davis has worked for more than 20 years building cybersecurityprograms for large enterprise organizations. He began working for IBM in 1997 and rose to the position of global security operations manager before leaving the company in 2011. He later returned in 2015 as executive security architect, serving in that role for more than two years prior to joining Hikvision.

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