Automated Secure Alarm Protocol (ASAP) Adopted in Union County, N.C.

ASAP automates communication between alarm monitoring central stations and 911 centers, resulting in improved accuracy and speed of emergency response.

PITTSBURGH — Union County, N.C., is the latest municipality to go live with Automated Secure Alarm Protocol (ASAP), a technology that automates communication between alarm monitoring central stations and 911 centers.

Within North Carolina, Union County joins the counties of Wilson, Guilford, Durham and Johnston, as well as the cities of Cary, Kernersville and High Point, which are already online with the use of ASAP technology.

Transmitting data electronically speeds up alarm notification delivery and reduces the number of phone calls and processing times at emergency response centers. It also eliminates human error and miscommunication between operators; all pertinent data goes directly to first responders within seconds.

In areas where it is used, ASAP delivers alarm notification information from central stations directly to public safety answering points (PSAPs) via computer rather than by phone, eliminating the need for communication between monitoring center operators and 911 operators.

ASAP was created in partnership with The Monitoring Association (TMA; formerly CSAA) and the Association of Public Safety Communications Officials (APCO), with Vector Security President and CEO Pam Petrow co-chairing the steering committee. Vector Security, based here, was the first alarm company to use ASAP in the City of Richmond, Va., in 2012. The company assisted with implementation in Union County by helping to perform extensive testing prior to the system going live.

“Alarm users in Union County, including several hundred Vector Security customers, will benefit from faster and more accurate emergency response with the implementation of ASAP,” says Anita Ostrowski, vice president of central station services, Vector Security. “We hope the positive impact that ASAP will bring to Union County will encourage other major 911 centers in the nation to adopt this technology as well.”

Union County includes the cities of Indian Trail, Marshville, Marvin, Matthews, Monroe, Stallings, Waxhaw, Weddington and Wingate.

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