EPS Takes Home PDQ Award Hardware for Beating Back False Alarms

Grand Rapids, Mich.-based Engineered Protection Systems was honored at the 2017 Electronic Security Expo.

EPS Takes Home PDQ Award Hardware for Beating Back False Alarms

EPS Security Monitoring Center Operations Manager Josh Sanders accepted the award, including a $1,000 prize from Honeywell, at ESX. (Photo courtesy ESX)

NASHVILLE, Tenn. — Engineered Protection Systems (EPS) took home the 12th annual Police Dispatch Quality (PDQ) Award for its ongoing efforts to reduce false alarm dispatches during a special ceremony today at the Electronic Security Expo (ESX).

The Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA) and Security Sales & Integration established the PDQ award program in 2005.

Also endorsed by the Installation Quality (IQ) program, the PDQ award program spotlights alarm installing and monitoring businesses for creating best practices that help prevent false alarm dispatches.

EPS received the award during the Public Safety Luncheon. The company was the PDQ Award runner-up for two consecutive years.

“Engineered Protection Systems has consistently shown itself to be extraordinarily conscientious, exacting and effective where it comes to alarm management and dispatches,” says Stan Martin, SIAC Executive Director. “These efforts have garnered EPS Security recognition as a PDQ runner-up on multiple occasions, which is quite an achievement in itself.”

EPS has served the Michigan community since 1955. The company has locations in Grand Rapids, Kalamazoo, Traverse City and Petoskey. An in-depth look at the company’s award-winning practices will be featured in the October issue of SSI.

“Winning this award was the result of focus towards dealing with alarm issues for the benefit of our valued customers and the community as a whole,” says EPS Security President Kevin Carlson. “Reducing unnecessary dispatches is vital to the health of our industry and our ability to serve and protect the community.”

EPS strategies for reducing false alarms include two call confirmations, customer education at installation, detailed user guides and specific procedures for problem alarm sites.

“When a pervasive false alarm problem is discovered, EPS Security has a number of procedures to make a correction,” Carlson explains. “These include a member of the EPS Security Monitoring Center team calling customers, downloaders checking on the programs, service techs coordinating onsite visits to check equipment, or providing a full re-education of the system to the customer along with a possible extension of delay times.”

Other previous winners include, Amherst Alarm, Broadview Security, Atronic Alarms, Alarm Detection Systems Inc., Brink’s Home Security, Custom Alarm, HS Technology, Vector Security (two-time winner), Monitronics and Habitec Security.

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