North Carolina County Latest to Implement ASAP to PSAP Service

Vector Security assisted with implementation of ASAP-to-PSAP in Wake County, N.C., by helping to conduct extensive testing prior to the system going live.

PITTSBURGH — Wake County, N.C., including the City of Raleigh, is the latest municipality across the nation to implement Automated Secure Alarm Protocol (ASAP) at its Public Safety Answering Point (PSAP).

ASAP technology automates communication from alarm monitoring central stations to PSAPs and 911 centers, resulting in faster, more accurate emergency response.

“Monitored alarm users in Wake County, including more than 1,300 Vector Security customers served out of our local Raleigh branch, will experience faster, more accurate emergency dispatch as a benefit of ASAP,” says Drew Jones, south district vice president for Vector Security.

ASAP was developed in partnership between The Monitoring Association (TMA) and the Association of Public-Safety Communications Officials (APCO), with Vector Security President and CEO Pam Petrow (also an SSI Hall of Famer) serving as founding co-chair of the committee. Vector Security was the first alarm company to debut ASAP in Richmond, VA in 2012.

Vector Security assisted with implementation in Wake County by helping to conduct extensive testing prior to the system going live on Oct. 7, according to the company.

“As the adoption of ASAP continues to grow across the country — with 72 active PSAPs, 26 active monitoring centers and many more in the implementation phase — Vector Security is pleased to be a pioneer of this technology,” says Anita Ostrowski, central station vice president, Vector Security. “We continue to actively seek ways to promote ASAP’s value to emergency centers and alarm companies for the greater good of the industry, as well as for the increased safety of our communities.”

The use of ASAP results in the following benefits for monitored alarm users and first responders:

  • Less phone calls to emergency response centers. Alarm monitoring center data is passed to PSAPs/911 operators electronically within seconds and then provided to first responders upon dispatch.
  • Quicker processing times. Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times and faster responses.
  • Greater accuracy of information transmitted. Electronic transmission of data reduces chances for errors.

With ASAP delivering alarm notification information directly from the alarm monitoring centers to PSAPs via computer rather than by phone, all pertinent data goes directly to first responders and the process takes only about five seconds. It is said that many agencies using ASAP can expect alarm response times to drop from minutes to seconds.

You can view a list of agencies that have implemented, or are in the process of implementing ASAP here.

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