Recognition Validates Vector’s Ongoing False Alarm Reduction Efforts

September 30, 2012 Scott Goldfine

For more than 40 years, Pittsburgh-headquartered Vector Security has been a premier provider of intelligent security solutions tailored to the needs of the customer. The company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and provides security solutions to 260,000+ homes and businesses.

Vector Security nearly became the first company to capture its second PDQ Award as the firm took home the inaugural trophy in 2006. Next year, the company will mark the 10th year since launching its ambitious and comprehensive program to reduce false alarm activations. The 12-step plan consists of:

Understanding false alarm causes
Staffing
Account segregation
Internal awareness
External training
Counseling offenders
Inspecting system designs
Using ECV
Providing information updates
User introductory training periods
System operational programming changes
Using new technology and training

Vector has further fine-tuned, refined and enhanced those basic steps into one of the industry’s finest false alarm management programs. As a finalist this year, Pat Killian, Vector’s false alarm reduction administrator, entered the company’s Columbia, Md., location for posting a false alarm dispatch rate of just .16 in its Loudoun County, Va., coverage area.

Excerpts from Killian’s two-page letter of endorsement speak volumes about Vector’s uncommon commitment to excellence: “Since taking over the unit, I have had different personnel within Vector Security call or E-mail just to welcome me. My office has direct access to people who can get things done. With other companies, my staff is shuffled around endlessly, wasting valuable time. Since the inception of our unit, Vector’s dispatch rate has dropped more than 10%. I have never had one of Vector’s customers call to complain about their service or tell me that they didn’t know about the need to register. Vector Security exemplifies the highest standards of the alarm industry. Their commitment to false alarm reduction and assisting local law enforcement makes my job easier.”

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About the Author

Scott Goldfine, Editor-in-Chief and Associate Publisher

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Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration. Well-versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is nationally recognized as an industry expert and speaker. Goldfine is involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), ASIS Int'l and more. Goldfine also serves on several boards, including the SIA Marketing Committee, CSAA Marketing and Communications Committee, PSA Cybersecurity Advisory Council and Robolliance. He is a certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast. Goldfine joined Security Sales & Integration in 1998.