RSPNDR, a New Alarm Response App, Debuts in U.S.

RSPNDR software is said to automate end-to-end processes to connect guards to alarms faster and with more efficiency and effectiveness.

TORONTO — Technology company RSPNDR, based here, has created a service connecting monitoring stations with active alarms to on-demand mobile guard units. The company is now expanding into select markets in the United States.

Verification and police deprioritization has led to delayed or nonexistent responses. Traditional security guards are labor intensive and inefficient, according to RSPNDR. The company claims to solve both of those problems with proven success in Canada.

When alarms are triggered, end users expect a fast response. Unfortunately, this is not the reality. Police have deprioritized response to unverified alarms. Traditional guard services can take hours and when they do, there’s no visibility to status or accountability on completing threat or safety verification.

These service issues have been broken in the security industry for a long time and are getting worse, says RSPNDR, which claims its software solution will drive efficiency where there has been hesitation to change or adapt to new technologies.

RSPNDR software is said to remove archaic systems and automates key end-to-end processes to connect guards to alarms faster, in fewer steps and with more efficiency and effectiveness. Licensed guards can be requested in just one-click.

Monitoring stations have full transparency into the progression of guard response with real-time tracking and digital reports on threat or security status with written and photo documentation for complete accountability.

Without employing guards or owning patrol vehicles, RSPNDR partners with local licensed guard companies to deliver alarm response demand. By generating dispatch needs, guards spend less time waiting and more time serving customers, so guard companies that join the program become more productive and profitable, according to the company. The app tracks, monitors and holds guards accountable while providing reporting and analytics.

“The value that we provide helps monitoring stations and alarm companies generate more recurring revenue by adding Guards as a Service, while driving efficiencies and giving end-users a higher level of safety, security and peace-of-mind,” says Frank Pietrobono, senior vice president of sales and business development for RSPNDR.

RSPNDR is currently operating in Las Vegas, Phoenix and Tucson. The next select areas planned for expansion include California, Colorado, Georgia, New Mexico, Ohio, Texas, Washington and Wisconsin.

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