The ‘SES Difference’ Makes Securitas Electronic Security an SSI Installer of the Year
Bringing impressive resources, expertise and leading-edge solutions to bear, Securitas Electronic Security has been named SSI’s 2019 Large Installer of the Year.
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It seems unlikely Shakespeare had security on his mind when he penned the immortalized line … A rose by any other name would smell as sweet. But that sentiment — what matters is what something is rather than what it is called — applies to Securitas Electronic Security (SES) and its CEO, Tony Byerly.
That’s because wherever the SSI Industry Hall of Famer has served, excellence has followed. He has become the first company leader to be associated with three SSI Installer of the Year Awards.
That accomplishment was made official when SES was selected 2019’s best in the Large Company category. It follows former Byerly employers Diebold Electronic Security’s Installer win in 2015 and Stanley Convergent Security Solutions’ in 2009.
Of course, the honor is more about the entire organization and its personnel than an individual, but the Byerly stamp of quality is undeniable.
“SES serves countless long-term customers with solutions and services that protect their people, customers, assets and brand,” says Byerly. “Our core business philosophies are based on people, technology and knowledge, providing the highest level of service and support in response to the distinct needs of business customers. This allows us to deliver what we call ‘The SES Difference.’”
Uniontown, Ohio-headquartered SES is a division of Securitas, founded more than 150 years ago and now publicly traded on the Stockholm Stock Exchange. Although SES has operated in the U.S. market since 1947, the business has more aggressively expanded the past few years through both organic growth and the acquisitions of Diebold Electronic Security (2016) and Kratos Public Safety and Security Solutions (2018).
SES’ 1,500 employees, 30+ locations, three monitoring centers and Center of Excellence serve regional, national and global accounts, as well as commercial business clientele that generate revenues of $458 million (2018).
Digging deeper, Byerly is joined in the conversation by EVP, Field Operations & Enterprise Solutions Kevin Engelhardt; SVP, Strategy & Business Development Felix Gonzales; SVP, Centralized Services & Business Operations Damon Kanzler; and VP, Human Resources Pete Straka.
KEVIN ENGELHARDT: Providing the highest level of service and support in response to the distinct needs of global, national and regional business customers has long been our specialty. SES is uniquely structured to off er our customers a single point of contact, dedicated account management, consistent service delivery, uniform contract negotiation and standardization of technology, solution and processes.
DAMON KANZLER: As both a leading security integrator and award-winning alarm security monitoring provider, SES offers a true single-source security partnership. Our industry-recognized, coast-to-coast monitoring services coupled with our highly skilled systems integration capabilities provide customers with the ease, operational efficiencies, cost savings and peace of mind that come with trusting SES to fulfill complex security needs.
ENGELHARDT: We leverage centralized processes and our local presence to ensure a consistent experience from one to many locations. This is our key differentiator. A centralized programmatic approach to systems integration is one that begins with design/build processes to ensure a smooth installation process and consistency across many business locations — local, regional or national. Our approach includes risk and threat assessments, process development and a complete understanding of each customer’s security program. This process includes an in-depth consideration of technology and best practices to achieve each customer’s unique program objectives.
KANZLER: Along with our centralized processes, every customer program receives technical expertise in an array of disciplines providing standardization, consistency, quality and governance. Our program is designed around providing premium customer service throughout pre, during and post security system installation. Our customer program charter is a dynamic document that defines the mutually agreed upon guiding principles for the flawless execution of the five customer touchpoints: account management, installation, service, monitoring and billing.
SES’ deep experience has helped us develop best practices for large projects, such as fully engineering a project before we even begin installation. We document every element of the project with tools such as sample drawings, wire diagrams and wall templates to ensure a successful installation and provide a useful asset for locating systems and utilities in the future. Uniformity and consistency are the guiding principles of our design and engineering. Programming and testing prior to installation at our Engineering Center of Excellence [CoE] in Elmsford, N.Y., uphold our quality control and quality assurance excellence that keeps projects on time and on budget.
ENGELHARDT: Our extensive network of highly trained personnel expanded with the acquisition of KPSS [Kratos Public Safety and Security], enabling us to deliver the fast response needed in today’s security climate. With an enhanced field organization and branch infrastructure across the U.S., our skilled technicians and field operations personnel are available to provide the service excellence we stand for.
SES’ excellence is measured based on several key operational KPIs and metrics, such as: response time, fill rate, first time fix rate, average repair time, project status and more. Key service enablers including our 24-hour service dispatch center, working in tandem with our field operations, and our customer portal SecureStat keep metrics timely and above industry standards.
KANZLER: SecureStat is a centralized web-based software-as-a-service security management system featuring a single interface for real-time administration of security programs across an enterprise. This key service enabler streamlines and centralizes security information and services, enabling customers to view, measure and control all their security systems and devices directly from the online portal.
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