WKS Restaurant Group Employs Virtual Guard Monitoring From Interface Systems

Major brands such as El Pollo Loco, Wendy’s, Denny’s, Krispy Kreme Doughnuts and Blaze Pizza franchised by WKS will be monitored by remote intervention specialists.

EARTH CITY, Mo. —  Interface Systems, a managed service provider delivering business security, managed network, UCaaS and business intelligence solutions to distributed enterprises, has announced that WKS Restaurant Group is deploying the company’s Virtual Guard interactive remote video monitoring solutions.

The large restaurant group is utilizing the solutions across its major franchise locations, which includes El Pollo Loco, Wendy’s, Denny’s, Krispy Kreme Doughnuts, and Blaze Pizza. By implementing virtual guard services, WKS states that it will offer better security for its employees and customers while reducing the cost of securing its restaurants by 85%.

“WKS runs a people business, and ensuring the safety of our employees and customers is our number one priority,” says Christopher Magana, director of risk management, WKS Restaurant Group. “With Interface, we are now able to protect our employees with the best technology has to offer and give them the confidence to do their jobs at any of our locations.”

WKS had previously implemented Interface’s video verified alarm services to reduce false alarms, and the Virtual Guard services seamlessly upgrade security coverage while leveraging the investments already made by the company.

The Virtual Guard services include upgraded security cameras, network video recorders (NVRs), speakers, microphones, and discreetly installed panic buttons or wearable pendants that allow Interface’s remote intervention specialists to see, hear and respond to security threats in real-time.

Interface’s intervention specialists can assess the situation in real-time and can either make a voice down to warn threat actors to leave the property or call law enforcement.

Interface Solutions Virtual Guard Provides Users With Flexible Security Options

According to the Midwest-based company, its remote intervention specialists operating from Interface’s five-diamond rated Command and Control Centers perform a comprehensive virtual walkthrough of the restaurant to check for potential threats and safety gaps such as open exit doors, loiterers and trespassers. Each virtual walkthrough can be combined with interactive voice-downs to check in with employees.

Interface Systems adds that through the use of its Virtual Guard product, every time restaurant employees open or close the restaurant, they now have additional security coverage.

Before walking into the restaurant, employees can call Interface’s Command and Control Center and ask for a check on the premises to make sure everything is in order. Similarly, employees leaving the restaurant can ask for a safety check-in and around the exit doors and parking lot.

“I see Interface as a partner who is central to our growth strategy. As we expand operations rapidly, we will rely on Interface to deliver cutting-edge physical security solutions and lower our operating complexity and costs,” comments Magana.

Check out more about the project in the video below.

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