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2020 Monitoring Deep Dive: Trends, Opportunities & Challenges

The top five here for commercial accounts mirrors the residential ranking, albeit at higher percentages. One-fifth of commercial end users are now subscribing to remote video monitoring.

By a 5-percentage-point margin offices top small to midsize businesses as the leading commercial accounts monitoring source. Retailers and industrial complexes/warehouses were not far behind. Many of the verticals toward the bottom employ their own security staff and operations centers.

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