2020 Monitoring Deep Dive: Trends, Opportunities & Challenges

Even in this day and age of advanced technologies dealers still see intrusion detection as the leading opportunity for new monitoring business. Fire alarm at No. 2 is another longstanding service, but newer offerings like remote video and video verification also made the top 5.

Disarming upon entry and arming upon leaving a premises are the leading causes of false alarms. One would expect the increased use of mobile devices versus an interior keypad for these functions would be decreasing the false activations. A little surprising is installation issues with self-installed systems came in only slightly higher than pro alternatives.