Nelson Ramos, scDataCom: National Security Technician Day Q&A

We continue our National Security Technician Day Q&A series with Nelson Ramos, service technician at scDataCom. He shares his start in the security industry, why he enjoys the work he does and an installation that’s stuck with him through the years.

Security Sales & Integration: How did you get into the security industry?

Nelson Ramos: After graduating with a communications degree, I worked in various fields. In 2019, I decided to dedicate myself to learning about and entering the security industry. I successfully transitioned into the low voltage field in 2020 and haven’t looked back since.

In 2024, a former colleague introduced me to an opportunity to work with scDataCom. After going through the hiring process and thankfully making it through, I’ve found this company to be the best place to work in my career. They provide support when needed and offer above-market pay. Since joining, I’ve been actively pursuing certifications in the industry, with many still in progress.

SSI: What do you love about being a security professional?

Ramos: I love the dynamic and challenging nature of the security industry. It’s a field that constantly evolves, and I enjoy staying updated with the latest technologies and best practices. I also appreciate the opportunity to work with diverse clients and contribute to their security needs.

Additionally, I value the sense of accomplishment that comes from resolving complex security issues and ensuring the safety and security of individuals and organizations. I derive immense satisfaction from the culmination of a new installation or, more recently, from the completion of a troubleshooting process.

There’s nothing quite like witnessing your system functioning flawlessly, having been meticulously installed in a professional manner. Since transitioning into the security field, my lifestyle and perspective on everyday situations have undergone significant transformations.

SSI: What project made you particularly proud?

Ramos: I’m proud of a project I undertook in Alabama, utilizing both of my sites. Initially, I was a bit apprehensive when I took over as a service technician for these sites. Having spent years as an installer, I was determined to make the transition.

I started in December 2024, facing challenges at both sites. The Tuskegee site had 106 out of 218 cameras not working, while the Montgomery site had 12 out of 192 cameras malfunctioning. Fast forward to today, I’ve successfully resolved these issues.

In Tuskegee, I now have  290 cameras, all of which are now operational. In Montgomery, I have a total of 202 cameras; they’re all online. Additionally, I’ve made improvements to the access control system on both sites and repaired several doors that were previously not functioning.

Notably, I fixed 10 doors in a high-security area in Tuskegee that had never worked correctly before I arrived. Regarding alarm systems, I have  various panels at both sites and added  the employees at each panel. Considering all these changes made over the past year, along with the customer satisfaction and trust I’ve built, I believe this project has been the most rewarding in my career.