ADI Receives HANA’s Mark of Excellence Award for Customer Service
ADI‘s E-Commerce Web site, www.adilink.com, received the 2001 Home Automation & Networking Association’s (HANA) Mark of Excellence Award for top customer service for a dealer/installer support program at the Mark of Excellence Awards dinner held at the Peabody Hotel in Orlando, Fla., during the March 7-10 Electronic House Expo. The HANA awards are designed to recognize the products and companies in the forefront of innovation in the home automation and networking industry.
The judging process was based on criteria such as demonstration of product features, test performance and competitive comparison. ADI’s password-protected Web site allows customers to access real-time price and inventory information, place and track orders, check product availability and browse through 85,000 items from more than 300 manufacturers.
The following are winners from other HANA award categories for 2001: Home Networking/Residential Gateway, New Construction—Home Director, Home Director Network Connection Center; Home Networking/Residential Gateway, Retrofit/“No New Wires”—Intel, Anypoint; Installation Tool—Microtest Inc., Microscanner; Enabling Technology—emWare, EMIT Software; Home Control & Networking Software—BeAtHome, BeAtHome System; “Whole-house” Automation Systems—Crestron, Isys touchpanel control system; “Sub-System” Automation Systems—Interlogix Security & Life Safety, Advent Home
Under the Customer Service categories: Dealer/Installer Support Program (mktg. or tech.)—ADI, ADINET; Builder/Developer/Consumer Support Program (Mktg.)—Home Director.
Under the Dealer categories: Estate Home System—ETC Inc.; Multifamily Dwelling/Student Housing—Infinisys, Manor Row Apartments; Planned Community—OnQ Technologies, Centennial; Specialty Home (vacation, disabled, etc.)—Sawyers Control Systems, Home Office; Show Home/Demonstration Home—Intelligent Home Systems, The Robbins Residence.
Under the 2001 Operations categories: Dealer of the Year—Audio/Video Entertainment Inc.
The 2001 Leadership Award went to EH Events & Education.
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