Bosch Now Supports Integrators With Onsite Commissioning Services
The service is designed to assist integrators with the commissioning of large and complex installations with support from Bosch technical experts.
Qualified technical support services for Bosch hardware and software products are based on a three tier model. Integrators can contact a service representative via a web contact form, email and phone.
FAIRPORT, N.Y. — Bosch Security Systems has expanded its professional services for security integrators with the Boost Onsite Support offering available in North America.
The service is designed to assist integrators with the commissioning of large and complex installations. Participating integrators will receive in-shop and/or on-site support from a Bosch technical expert, as well as access to the specialist via email and phone throughout the duration of the project.
The Bosch technical expert will provide review and guidance on the programming of Bosch security, safety and communications systems to ensure they are configured to meet the end user’s expectations and specifications. The expert will also advise the integrator on the best way to test the system, the functionality of the network, and any interfaces to products and systems from other manufacturers, as well as assist with end user training when needed.
“With this level of onsite support, installations are more efficient and the integrator gains valuable experience that can be applied to future projects,” says Eric Cechak, vice president of after sales service in North America for Bosch. “Integrators that participated in our initial pilot program of the service have seen the requirement for additional phone-based technical support greatly reduced on projects where Boost Onsite Support was used.
“Their feedback verifies that having a Bosch expert provide guidance ensures up-front configuration is done correctly and any required adjustments are made efficiently,” Cechak continues. “Overall, this service speeds installation time, reduces troubleshooting and call-back costs for the integrator, and improves end user satisfaction.”
Boost Onsite Support rounds out Bosch’s technical support offerings, which include a variety of solutions. In addition to support via phone, email and live chat, the company offers an online Knowledgebase with technical solutions articles as well as YouTube channels featuring a wide range of video tutorials.
For more information about Bosch technical support solutions, go here.
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