USA Security Sees 30% Boost in Design Efficiency & 50% Time Savings with SiteOwl
SiteOwl is changing the game for USA Security by offering better, real-time experiences for customers and teams.
Originally founded in 2003, USA Security Inc. specializes in designing and deploying integrated security systems across a wide variety of industries. As a customer-focused and technology-driven company, USA Security has seen massive success by delivering a powerful customer experience at every stage of its project workflow. Their dedication to delivering a high degree of customer service alongside innovation gives USA Security their competitive edge.
Because USA Security is known for its consultative approach to integration projects, the team works closely with customers to create customized solutions for each project. This iterative approach is great for customers, but adds a layer of complexity for internal teams as customer needs and project designs constantly evolve. The company found itself struggling to keep all teams on the same page when changes were made, elongating the sales process and causing confusion among teams.
In the past, USA Security had dispersed their customer information over a wide variety of systems in a bid to keep everything straight. Unfortunately, this further added to the complexity and made it difficult for the team to deliver insights that mattered to the customer.
USA Security’s General Manager, Ross Brandon, knew there had to be a better way. “Telling the story of a customer’s security system is hard to keep consistent and clear if done on multiple platforms,” said Brandon. “I started looking for a new platform to only help with project reporting, but I didn’t want to get bogged down with cumbersome and complex PM software.”
That is when the USA Security team discovered SiteOwl.
SiteOwl’s cloud-based platform provided USA Security with an integrated suite of purpose-built tools to improve system visibility and collaboration. These tools enabled the team to react more quickly to customer demands while drastically reducing the time it took to disseminate information across the entire team.
As a company that prides themselves on being technology-driven and customer-centric, USA Security is thrilled with SiteOwl’s capabilities. Especially SiteOwl’s ability to make floor-plan changes in real time and keep the document aligned with the customer story. “Our industry encompasses many trades, skills, and technologies,” said Brandon, “But if you have a map that tells a clear story to all the readers, and that map is easy and quick to use, you can focus more on your team and the client rather than back-end processes. SiteOwl helps us do that.”
According to Brandon, the speed at which accurate and updated information is distributed across teams when updates have been made is also a game-changer. Rather than sending emails and passing word through meetings or calls, anyone can check SiteOwl and be in the know.
Overall, Brandon estimates that the company has seen a 30% improvement in efficiency when designing security systems and a 50% time savings while submitting job reports and tracking installation progress while in the field.
Brandon notes that the company has a lot left to unlock and use in SiteOwl. They still use the platform as an internal-only software, but plan to loop customers into projects somewhere down the road. That, he said, will significantly reduce their client reporting and client info requests. The service department is also just beginning to see how easy it is to gather troubleshooting information as more and more projects make their way into SiteOwl.
To learn more about how SiteOwl can transform your security installations and help your company succeed, visit us at www.getsiteowl.com or contact us at 1+888-SiteOwl.
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