15 Factors to Select a VMS Partner With the Right Stuff

To help establish selection criteria when choosing a VMS partner, check out these important factors for security dealers and systems integrators to consider.

10) Easy Maintenance: The less time spent maintaining a solution, the more profitable the installation becomes over the long-run. Ideal VMS partners provide the tools, support and services that make maintenance as fast and easy as possible.

11) Remote Troubleshooting: Addressing software adjustments that arise during VMS implementation can be expensive and time-consuming. Look for VMS providers who can remotely access a system to provide help quickly, making it easy to pinpoint and correct issues.

12) Automatic Updates and Upgrades: Integrators should look for a VMS partner offering automatic software patching and updating. With automatic updates, integrators do not have to manually upgrade individual recording servers. Depending on how decentralized the VMS system is, the cost savings can be dramatic.

13) Free Technical Support: Integrators benefit when a VMS provider offers free technical support via phone, web and apps. This should not be contingent upon a purchase of a service agreement or tied to a special use permit (SUP) plan.

14) Enterprise-Level Integration: VMS solutions with open architecture enable easy integration with video analytics, access control, financial and other applications. Video and data from integrated systems fuel predictive analysis, help identify areas for improvement and facilitate system scalability.

15) Ability to Evolve: VMS solutions with the agility to quickly and easily accommodate new solutions provide a huge advantage for future business development. It also helps ensure that integrators offer the most up-to-date VMS solutions.

Ken LaMarca is vice president of sales and marketing for VMS provider OnSSI.

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