71% of U.S. Apartment Renters Want More Security From Property Managers

A survey conducted by Deep Sentinel shows the variety of crimes faced by apartment renters across the U.S.
Published: October 25, 2024

PLEASANTON, Calif. — Deep Sentinel, a security system that combines a personal guard with proprietary artificial intelligence technology to stop crime, conducted a survey of more than 1,000 apartment renters across the U.S. to learn what they think about their buildings’ security.

While many respondents shared that their management companies use security measures like door access control (41%) and cameras (48%), 71% of renters said management should do more. At the same time, 28% of survey participants don’t have any security solutions available at their apartment complex.

Deep Sentinel also asked renters about the types of crimes that are most prevalent in their apartment complexes. Renters named stolen packages (39%), car break-ins (27%) and unwanted visitors (26%) among the most frequent misdemeanors. These are followed by drug use (20%) and vandalism (20%).

Under the civil liability standard “reasonable care,” property managers and owners can be held legally responsible for damages resulting from crimes committed on the premises.

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Why Apartment Renters Want More, Better Security

“It is clear that property management companies need to significantly improve security for their tenants,” says David Selinger, founder and CEO of Deep Sentinel, in the announcement. “The crime rates across the country are also rising, so there is an urgent need (and legal obligation) for more comprehensive solutions to make residents feel safe.”

When asked about feelings of safety, only 40% of the survey respondents said they felt “very safe” in their apartments.

“Every property manager should be committed to providing a safe and secure environment for their tenants because we believe that a secure home is the foundation of a thriving community,” says Gaby Plascencia, human resources manager at Chispa Inc. for Harden Ranch Apartments.

“Every decision we make is guided by our unwavering dedication and legal obligation to the safety and well-being of our residents,” she says.

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