ABLOY Competence Center Keeps Business Running Smoothly During COVID-19 Crisis

The new ABLOY USA competence center doubles the company’s production space with all new workstations and includes Tier 3 support.

IRVING, Texas — ABLOY USA opened its U.S. Competence Center earlier this year where a dedicated team of experienced professionals is available 24/7 to offer technical expertise and fill orders for products such as the ABLOY PROTEC2 CLIQ locks and key systems and the new ABLOY BEAT.

Managing Director of ABLOY USA Jerry Burhans says the new resource will prove to be invaluable for customers and the coast-to-coast distributor channel partners network.

”The new ABLOY Competence Center in Irving, Texas proves our commitment to the United States critical infrastructure markets that we are willing to invest in supporting your detailed applications and integrations quickly, thoroughly and locally,” says Burhans. “We believe the ABLOY CLIQ and ABLOY BEAT technologies will flourish in the coming months and years with this kind of support available.”

Michael Woody, ABLOY customer service & CLIQ competence center manager, oversees the team of four professionals. He, sales engineer Rick Armenta, and CLIQ system specialists Edgar Marquez and Jeff McCormick, have 80 years of combined experience in security, access control, electronic assemblies and mechanical hardware, IT and software support.

Woody says his team is up to any challenge that is directed their way, including the COVID-19 pandemic.

”The COVID-19 crisis has disrupted every aspect of daily life, operations and support. We typically do the majority of CLIQ training sessions on site or here in Irving. At this time we have suspended them for safety reasons, but we have been resourceful and have developed other options. These include the use of video conferencing platforms like Skype, Zoom, Microsoft Teams and WebEx,” Woody explains.

He continues, ”Since the coronavirus situation began in early March, we have been and continue to be fully operational. All personnel are required to wear masks and gloves and have their temperatures monitored every day before the start of their work shift. We have taken the utmost precautions so we can continue to be available to our customers and channel partners network.”

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