ADT: Revenues Up 19% Q4, 21% for 2022

“As we advance into 2023 we are forecasting solid growth in revenue, earnings and free cash flow, continuing our positive trajectory….” says Jim DeVries, ADT president and CEO.

BOCA RATON, Fla. – ADT has reported results for the fourth quarter and full year of 2022.

According to ADT President and CEO Jim DeVries: “2022 was a very strong year for ADT. We delivered strong results with top-line growth while setting records in customer retention, recurring monthly revenue balance and revenue payback. Our results reflect the progress ADT is making as we shift from a traditional security company towards an innovative business poised for accelerating growth in new markets.

“We concluded the year with positive momentum in our business, along with launching our partnership with State Farm and advancing our strategic relationship with Google,” he continued. “As we advance into 2023 we are forecasting solid growth in revenue, earnings and free cash flow, continuing our positive trajectory across our businesses and demonstrating progress on our 2025 goals.”

Financial Highlights

Financial highlights for the fourth quarter and full year of 2022 (variances are on a year-over-year basis unless otherwise noted):

Fourth Quarter 2022

  • Total revenue of $1.6 billion, up 19% or 8% excluding Solar, and end-of-period recurring monthly revenue (RMR) of $374 million, up 4%
  • Record high customer retention with gross customer revenue attrition at a record low of 12.5%
  • Record revenue payback of 2.1 years
  • GAAP net income of $151 million, or $0.16 per diluted share, up $209 million
  • Adjusted net income of $92 million, or $0.10 per diluted share, up $118 million
  • Adjusted EBITDA of $629 million, up $54 million or 9%

Full Year 2022

  • Total revenue of $6.4 billion, up 21% or 7% excluding Solar
  • GAAP net income of $173 million, or $0.19 per diluted share, up $513 million
  • Adjusted net income of $218 million, or $0.24 per diluted share, up $410 million
  • Adjusted EBITDA of $2,447 million, up $234 million, or 11%

Business Highlights

Foundation for Growth

  • Continued growth of RMR – The end-of-period RMR balance was $374 million, representing a 4% increase over the prior year period. Approximately 80% of total Consumer and Small Business (CSB) and Commercial revenue was generated from this durable recurring revenue.
  • Maintaining record customer retention and revenue payback – With strong customer satisfaction, trailing 12-month gross customer revenue attrition was 12.5%, a 60-basis-point improvement versus the prior year period, and revenue payback ended 2022 at 2.1 years.

Innovative Offerings

  • ADT+ and ADT Self Setup launch – In early 2023, ADT introduced the new ADT+ app and ADT Self Setup line of DIY smart home security products which seamlessly integrate the security and protection of ADT with the helpful convenience of Google Nest. The ADT+ app was named a CES 2023 Innovation Award Honoree and represents a historic shift in home security. ADT Self Setup enables customers to build and customize the perfect DIY system for their smart home or apartment needs.
  • Enhanced Google offerings – As part of ADT’s partnership with Google, the Company nationally sells, installs and services a full suite of Google Nest products, including doorbells, cameras, thermostats and smart displays. During 2022, the attachment rate for the Nest Doorbell was approximately 50% and Nest cameras are currently realizing a 30% increase in cameras per home, helping drive a 26% increase in residential installation revenue per units compared to the prior year period.
  • State Farm home protection partnership and equity investment – In 2022, ADT announced the closing of a $1.2 billion equity investment by State Farm in conjunction with flagship partnership to reimagine the homeownership experience through innovation and the application of smart home technology to detect and mitigate property losses. Exclusive offers to State Farm policy holders in select markets are expected to launch in the second quarter of 2023. In addition to its equity investment, State Farm committed up to $300 million to fund product and technology innovation, customer growth and marketing activities in connection with the partnership.

Unrivaled Safety

  • Keeping employees safe with SoSecure PRO – ADT introduced an all-new enterprise mobile safety app, SoSecure PRO. SoSecure PRO enables companies to enhance workplace safety for employees on site and on the go. The app features innovative safety tools like location sharing, SOS Call/Chat or Video, Safety Timer and Voice Activation, helping companies to keep their employees safe.
  • Intelligent autonomous security solutions–EvoGuard by ADT Commercial, unveiled at CES in January, is a new suite of intelligent autonomous guarding solutions and services, currently in development, aimed at helping to cost-effectively enhance corporate security programs, while responding to high turnover rates and ongoing labor shortages in the guarding market.

Premium Experience

  • ADT Virtual Assistance – The company completed more than one million Virtual Assistance appointments since the program’s launch in 2021. Nearly 40% of ADT service requests in 2022 were virtual, generating high customer satisfaction at a lower cost to the company while also reducing the company’s carbon footprint by eliminating thousands of vehicles trips each day. This program is a meaningful contributor to the Adjusted EBITDA margin expansion in the CSB segment.

Progress on ESG Journey

  • Giving back in 2022 – In 2022, ADT realigned its charitable giving and volunteerism to focus on creating safer, smarter and more sustainable communities with donations to Requity, a Baltimore-based nonprofit providing vocational education and workforce development, the American Red Cross for Hurricane Ian disaster relief and Habitat for Humanity. In total, ADT donated $850,000 to charity in 2022.
  • ADT’s first annual CDP Climate Change Disclosure – ADT achieved a CDP score at the “Awareness” level, in line with the North American regional average, including the commercial and consumer services sector.


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