Adds Direct Emergency Connection Feature to Mobile App

The new Smart Signal feature directly connects a user to their monitoring station to verify an alarm event, cancel a false alarm or trigger a panic alert.

TYSONS, Va. — reveals the new Smart Signal feature, a direct emergency connection to the end user’s monitoring station, available exclusively on its mobile app.

Smart Signal allows the user to use their app to trigger a panic alert, verify an alarm event, or quickly cancel a false alarm, using a new set of signaling buttons in the app, according to the company. says each button triggers a specific Smart Signal from the security panel to the monitoring station, enabling the station’s security professionals to act faster and relay more detailed information to the local police or fire department.

Smart Signal features two types of emergency messages. The first lets you verify or cancel an alarm. Holding the “Verify Alarm” button for three seconds lets the monitoring station know that the alarm event is real. If it’s a false alarm, holding “Cancel Alarm” for three seconds will let the monitoring station know that no further action needs to be taken.

The second emergency message is a panic signal. To activate a “Panic,” hold the button found in the Security System area of the app down for three seconds. The app will then send a silent signal to the monitoring station without sounding an audible alarm at the panel.

You can read more about Smart Signal in this blog post.

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