TORONTO – AlarmForce Industries’ monitoring facility, based here, has been awarded the CSAA Five Diamond central station certification.
The designation affirms that 100% of monitoring operator staff have achieved a level of proficiency and certification by passing the CSAA central station training coursework. The comprehensive training covers virtually all phases of communications with customers, law enforcement, fire and emergency services communications centers.
“We are very proud of our staff who have demonstrated an exceptionally high degree of professionalism,” says Anthony Pizzonia, president and CEO of AlarmForce. “The Five Diamond Certification is a recognition and a true testament of our commitment to customer service excellence.”
According to CSAA, there are approximately 2,800 central stations in Canada and the U.S. Out of that number, about 150 monitoring centers have achieved the Five Diamond certification. AlarmForce provides security alarm monitoring, personal emergency response monitoring, video surveillance and related services to residential and commercial subscribers throughout Canada and the United States.
The company will now become eligible to enter the CSAA Five Diamond Marketing Marvel Awards program, which was launched in 2012 by the Central Station Alarm Association and Security Sales & Integration. The program aims to educate all electronic security companies on best marketing practices and encourage CSAA companies to attain the Five Diamond designation. Past winners include Grand Rapids, Mich.-based Engineered Protection Systems (EPS), New York-based Metrodialand Tallahassee, Fla.-based Redwire LLC. This year’s winning company will be honored during a special ceremony at ESX 2015 in Baltimore.
