Alert 360 Security Renews TMA Five Diamond Monitoring Center Designation

For the second year in a row, Alert 360 is being recognized for satisfying The Monitoring Association’s “five points of excellence.”

TULSA, Okla. — Alert 360 (formerly Central Security Group), has renewed its “TMA Five Diamond Monitoring Center” designation through The Monitoring Association (TMA).

According to TMA, of the approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire and emergency services agencies, fewer than 200 monitoring centers have achieved the Five Diamond designation.

“Every hour of every day, we renew our laser focus on excellence in alarm monitoring, customer service and commitment to our communities,” says Richard Ginsburg, president, and CEO Alert 360. “We’re tremendously honored to serve a quarter of a million home and business owners and proud that our ongoing commitment to monitoring security systems and providing award-winning service is recognized through this annual designation. It is validation of our immense appreciation for and dedication to the alarm customers and communities we serve.”

The Five Diamond designation is granted annually to alarm monitoring centers that satisfy all of the requirements of The Monitoring Association’s “five points of excellence,” which include commitment to:

  • ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices
  • random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL
  • raising the industry standards through TMA membership and participation in its activities
  • reducing false dispatches
  • the highest levels of customer service

The TMA’s Five Diamond designation specifically signifies that a monitoring company has demonstrated an exceptionally high degree of responsibility to its local communities and customers through the investment of time, money and commitment to quality alarm operator training.

The TMA Monitoring Center Operator course covers multiple levels of monitoring center communications with customers, police, fire and emergency communications centers.

In order to achieve the Five Diamond designation, each and every monitoring operator must pass the TMA course as well as demonstrate proficiency in and knowledge of:

  • the alarm confirmation process, which helps reduce false alarms
  • communications with Public Service Answering Points, such as the Emergency 911 centers
  • electronic communications equipment, including, cellular, radio and internet communication systems
  • the codes and standards of organizations, such as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others
  • emergency preparedness under a wide scenario of possibilities

“Alert 360 customers can rest easy, knowing we’re relentless in our dedication to the services we provide them,” says Ginsburg. “Through our continuous training in alarm monitoring and ever-evolving smart security product line that delivers meaningful security and convenience, we’ll always strive for excellence and improvements that meet the growing needs of home security and smart home consumers.”

Alert 360’s line of home security, business security, energy management and home automation services include Alert 360 interactive security, home security cameras, a free mobile app, smart home video, remote access, water detection devices, doorbell cameras and 24/7 alarm monitoring.

Alert 360 also provides professional installation or integration of connected devices, such as sprinkler systems, thermostats, sound systems, Amazon Echo, Google Home and more.

Make sure to check out SSI‘s in-depth profile on Alert 360 to learn how the company built a customer base that is 95% RMR and more.

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