ARINC Managed Services LLC (AMS), a global provider of airport IT services, will provide on-site warranty service and maintenance for a major installation of Samsung Electronics displays at an undisclosed North American airports.
The agreement covers more than a thousand Samsung monitors at the airport and off-site locations such as car rentals and hotels. AMS staff will provide first-level technical support, repair and replacement of Samsung monitors and televisions. The equipment is used for passenger flight information and CNN News.
“This agreement is an industry first, and a three-way win for Samsung, the airport community and for ARINC,” says Jim L. Martin, AMS vice president. “Since AMS staff is currently providing mission-critical support for airport check-in and boarding systems, we are in the best possible position to deliver the rapid repair and warranty work Samsung Electronics wants for its customers.”
AMS plans to incorporate the Samsung display equipment into its existing preventive maintenance program to maintain a high level of uptime and return on investment (ROI) for the airport.
“Our overall goal is customer satisfaction for our airport customers and the traveling public, and we can visualize extending this new on-site service concept to other locations,” says Jay Reynolds, vice president of Samsung Field Service.
