Bosch Centralizes Product Repairs to Improve Customer Service


Bosch Security Systems announces its North American warranty and nonwarranty repairs will be centralized in Lincoln, Neb. The company says the transition will allow it to better support customers with greater flexibility and improved service.

“We understand that excellent quality and fast repair turnaround times are critical to the success of our customers,” says Bosch Security Systems President Shamus Hurley. “Over the next year, we aim to simplify and greatly improve our after sales programs in North America.”

Repairs of Bosch’s CCTV product line began in Lincoln in May 2007. Service for fire, intrusion, and access and systems product lines, as well as spare parts ordering, will be migrated gradually to Lincoln during the remainder of 2007 and 2008. The existing toll-free phone numbers for service and spare parts ordering will remain unchanged.

As part of the company’s overall plan to improve these functions, David Urech has been appointed to oversee Bosch’s Global Service and Repair Business Unit. Urech brings more than 25 years of experience in customer support, quality management and service to this position. He was most recently vice president of Customer Care for Bosch.

More than 60 new employees will be hired to support the repair center in Lincoln.

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