FAIRPORT, N.Y. — Bosch Security Systems Inc., supplier of equipment for the global electronic protection industry, announces a redesign to its customer support initiatives with the creation of the Customer Solutions Support Team to provide service and technical support to its customer base.
Part of a restructuring initiative to help support a broader solutions-based approach and better position the company for future growth, the Customer Support Solutions Team will be the new face of the now combined training, technical support and applications groups that have served customers for the past several years. The new team, which pools the resources and talents of the three previously independent disciplines, will work closely together across departmental lines, sharing information and providing phase-by-phase support to dealer and integrator customers.
Field applications specialists will teach training courses to Bosch customers in four national training centers in Fairport, N.Y., Indianapolis, Lancaster, Pa., and San Jose, Calif. These working labs provide a behind-the-scenes perspective of company product lines and the benefits of integrating different products into more comprehensive solutions.
Services in technical support will also be enhanced to focus on solutions and important areas such as IP video, electronic access control and integrated solutions. Solutions experts, part of the highly skilled application engineering team, will assist customers with software, hardware and network support for larger-scale installations.
