It’s a “three-peat” for Brink’s Home Security in getting recognition for its calling center operations. For the third straight year, consumer ratings provider J.D. Power and Associates has recognized Brink’s Home Security’s contract center operation for customer satisfaction excellence.
As it had for each of the past two years, J.D. Power recognized Brink’s Home Security under its Certified Call Center Program.
“This recognition confirms our dedication to delivering top tier service to our customers,” says Brink’s Home Security Senior Vice President of Customer Operations Carole Vanyo.
J.D. Power randomly surveyed Brink’s Home Security customers who recently interacted with its contact centers. To be certified, a contact center must perform within the top 20 percent of customer service.
