For the fourth consecutive year, J.D. Power and Associates has recognized Brink’s Home Security’s contact center operations for customer satisfaction excellence. The recognition falls under the J.D. Power and Associates Certified Call Center ProgramSM.
“Our No. 1 priority is the safety and security of our customers. The fact that this achievement is ultimately an outcome of our customers’ ratings is particularly meaningful,” says Carole Vanyo, senior vice president of customer operations, Brink’s Home Security.
Contact center operations for Brink’s Home Security handle thousands of alarms, telephone calls, E-mails and other correspondence each day from more than 1.1 million customers through its two contact centers. The contact center operations successfully passed a detailed audit of their recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities.
As part of its analysis, J.D. Power and Associates conducted a random survey of Brink’s Home Security customers who recently interacted with its contact centers. The contact centers are part of a select few who have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience.”
